whats going on

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  • Question
  • Updated 4 weeks ago
i have tried to open reckon hosted and it came up with not recognizing my password, so got new one, then enter that and now i get a white screen with invalid credentials check your account name and password. These are all correct and rang technical support and said they are at copassity. whats going on?
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Theresa McGuane

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Posted 4 weeks ago

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Rav, Community Manager

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Hi Theresa,
Sorry to hear you had some trouble in getting access to your Hosted service this afternoon.

Could you do me a favour and try accessing Hosted once more and this time ensure that you're typing in your password manually ie. not copying/pasting from anywhere else.

Please let me know if you're able to access the service normally after this.

Cheers

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Theresa McGuane

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Hi yes i have been able to get onto it now with new password. thankyou i dont know what happened before but its scary seeing only a white screen and not your company file. i had tried manually entering it three times to no avail.
cheers Theresa.