When I print the document saves to file instead of opening printer dialogue box

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  • Updated 3 months ago
Hi folks,
Having an issue with printing.  When I print the blue printing box comes up but then it wants to save to file instead of opening the printer dialogue box.  Any ideas on how to change this?  It used to print to the printer but now only saves to file.  I have got pop ups allowed and the printer is Reckon Printer (redirected 5) on TS004.

Thanks for your assistance.
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Sonia Connon

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Posted 3 months ago

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Rav, Community Manager

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Hi Sonia,
Could you post a screenshot of what you're seeing on-screen when you reach the point where its asking you to save rather than print.

(Use the camera icon in the forum reply field to post an image)
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Sonia Connon

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