why cant i renew my account and it says expired yet i have nothing to say it was even up for renewal

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AnnIe Du
AnnIe Du Member Posts: 1 ✭
edited July 2020 in Accounts Hosted
why cant i renew my account and it says expired yet i have nothing to say it was even up for renewal? cant contact anyone on phone with reckon and cant log on to membrs area or sale area to renew it!!! i need to pay staff tonight what the heck!!! not happy

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  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited July 2020
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    Hi Annie.  It is normal for Reckon to email renewal notices in advance of the expiry date.  If you are now using an email address that that is different to the one that is registered for your account, that would account for the reason that you didn't receive your renewal.   John L G
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,427 Community Manager Community Manager
    edited February 2017
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    Really sorry to hear this Annie,

    Not quite sure what has caused this yet but John has definitely pointed out a common reason. If you can give us a buzz this morning at 1300 784 253 we'll able to check out the cause and get everything sorted for you.

    Rav

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