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We want Reckon One supporting you and your business the best it can. For us, that means involving our customers at every step of the way - from hearing where Reckon One is and isn't supporting you, ideas and feedback you may have, and input along the development process. Tell us what's going on 🙋‍♀️ You can do this via a…
✨ What are Qualifying Earnings? Under Payday Super, super guarantee and super payments made under collective agreements, are calculated from an employee's qualifying earnings (QE). Qualifying earnings is a new STP reporting category which includes payments from ordinary hours of work, and some other payments. QE must be…
Happy EOFY everyone! Its that time of year again and if you're starting to get prepared for your EOFY finalisation, then hopefully this tip makes things a lot easier for you. I'm going to highlight a couple of reports that I'd highly recommend utilising to help make your EOFY reconciliation a breeze 🙂 ✨ The STP YTD Report…
Hi Rav, I urgently need to pay out someone's annual leave on termination and the system is not calculating the PAYG. I have called the help desk and all they're saying is that it could be a glitch and they need to time to look into it. I need to pay this person today! Surely - that response is unacceptable. Why cannot i…
I have 2 employees with a portion of there super in the RESC coloum. How do i change this for that column to be zero
Employee receives a Daily Travel Allowance, and when we edit the Travel Allowance Qty, on the side screen it is calculating correctly, so we click DONE & DONE, however on the main screen for the PayRun it isn't changing from their base qty? When I try to edit this employee again, it is correct in their side screen Summary,…
Hi All, Still having issues with Annual leave and Personal leave accruals for plumbers ONLY, We have plumbers who accure 0.8 hours per day but if they take AL or PL it doesn't accrue. Reckon have tried to sort this but to no success. When the payrun is completed before I send the employees the payslips, I go in and amend…
I would like to customise the payslips in payroll premier as some are spanning over 2 pages, is this possible? also i want to remove some pay items from the payslips when they are not in use that week. please advise
I use Reckon payroll through a subscription in apple store. However, I am retiring and someone else will be taking over using the app. How can I change the method of paying for the subscription for the app.
Hello, I have scheduled fortnightly pay runs set up, when I select fortnightly pay run this morning it has the same dates as the previous pay run, what would cause this? thank you
Hi, I had just migrated from old payroll premier to new one at the end of August 2023. The problem with new payroll premier is it taking too long to loading and updating pay run items. For example, in old payroll, for one employee, the template set up was so simple that line after line, I can enter the ordinary hour, times…
Has the Reckon payroll software changed. It has allowed me to add the new pay run and add the details for each employee, but says that reports, STP access and payslips are a "premium" feature and won't allow me to click on them. This was through the desktop. When i went into the mobile app, it allowed me to send payslips…
This page isn’t working If the problem continues, contact the site owner.HTTP ERROR 406 We have been having this problem the last 2 weeks and it was working fine before that. we get this error message when trying to print or export to pdf the payroll detail report and it opens up in a new page with this error message
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