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A much wanted improvement is finally here! We've heard lots of feedback around the ability to revert a pay run that is linked to a SuperStream lodgement (such as Beam) back to draft.. and now you can! We've also got more improvements in this release, check out the full inclusions below. ✨ Reverting a pay run to draft when…
Reckon One has just received a new update which introduces an awesome new upgrade to journals! We've also packed in a bunch of bug fixes to stamp out a few niggling issues. Check out the inclusions of this update below. Say hello to the brand-new Journals experience in Reckon One! 🎉 You spoke, we listened! We heard…
A brand new update has just hit Reckon One and its another big one! A long awaited feature; Line-item Classifications is now available and we've also packed in a bunch of other enhancements and bug fixes, check out the details below. ✨ Line-item Classifications We've expanded Reckon One's classification functionality and…
Reckon Payroll has received a long awaited update that brings in both improved functionality but also fixes some niggly bugs. Check out the inclusions in this release below! ✅ Fix for employees with only an initial YTD balance not appearing in EOFY finalisation The issue where employees with only an initial YTD balance and…
Hi i recently posted about a duplicate pay run I have contacted the ato and they are unable to delete it so it is still being calculated in the ytd totals. The duplicate pay run is not showing up on the app i am using however if i do another pay run and do a minus for those totals will that fix the issue???
i'm unable to product a ABA and payslips are not sending? any support on this
Hi, I'm unable to edit payslip for individual employees in the upgraded payroll - the right hand pop-up comes up blank when I click the edit button. Also, in the "employees" tab, some of the employee details cannot be viewed and gives an error message: Can someone from the reckon team look into this? I sent message through…
One of my staff ( i have 8 and this is the only full timer if that makes any difference) is adding up the total gross income incorrectly since 1st July, this quarter. All other values are correct, as in tax is correct, super is correct, allowances are correct. My records show the total gross should be $6284.98 and when you…
Hi everyone I am going through and finishing setting up employees etc in the new Payroll and keep getting timed out when trying to update anything. Comes up with the followng error code Request to http://reckon-gql-service-production.gqlapi.com:8080/graphql failed, reason: Socket timeout Any idea ?
Hi there, Is there anyone who can help me to find out the issue? I transfer from Reckon One to Reckon Payroll, but it said I do not have permission. See attached. Thanks in advance.
How can I confirm if my payroll program is now STP2 rather than STP1? Thanks
Hi when i click on the top of the banner to switch to Reckon Payroll this message comes up. There is an issue with your account! Accessing a book in Reckon Payroll requires an associated Reckon GovConnect entity. Either the current book does not have an associated Reckon GovConnect entity, or you do not have permission to…
Just wondering if we are able to customise Payslips in Payroll Web?
I processed the first pay run yesterday post migration from Desktop Payroll Premier to Reckon Payroll - Was not a great experience! We have 94 employees, mostly casuals - this therefore requires me to manually enter the time worked for each employee (most of these employees also have multiple pay rates) a task which…
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