Customer Centre Search is very slow takes up to 45 seconds to search
I have a very large list of customers in excess of 1,300 active customers on our database. More recently since upgraded to Reckon Accounts Hosted Edition 2015, I and my staff have found that searching for a customer in the Customer Centre Find takes up to 45 second to find the customer. With the large business that I run, this means time wastage and inefficiency in delivering fast service to our customers. I have contacted Reckon Priority Support and they told me to rebuild the database and create a portable file and try again and nothing worked. Their final response was that this is the way QuickBooks works and there is nothing else that they can do.
As a customer of QuickBooks since 1992, how disappointing that as my company grew Reckon Software did not. I can't believe that they would allow a search function that would have such a drag in searching. I trialled Xero, I trialled MYOB and added the customer database and their search for a customer is instant.
QuickBooks, Reckon I am disappointed that you would offer an Enterprise License (meaning for large companies, like mine, and have an outdate searching mechanism that simply slows down the productivity of a growing business.
Are you really thinking about your customers Reckon.
If a solution can't be found, than maybe it is time to reconsider how the search works and redesign the search functionality in the Customer Centre. Because when you do Ctrl + F, it find the customer instantly. But if we need to find a customer on the Customer Centre to see their information - we have time to run around the block.
Please add this to your new suggestion feature.