I have tried importing bank data in to reckon

TioTio Member Posts: 7
edited February 2017 in Accounts Business Range
Dear reckon
I have been trying importing bank data in to reckon, however there is an error occurred while processing this action. how to fix this and please help me

thank you
 Tio

Comments

  • RavRav Administrator Posts: 9,801 Administrator
    edited February 2017
    Hi Tio,

    Welcome to the Community and sorry to hear you're having trouble with BankData today.

    Can you give us some more detail on the error you're experiencing?

    Are you presented with any error messages or can you describe where in the process it fails?

    Cheers
    Rav
  • TioTio Member Posts: 7
    edited February 2017
    hi Rav thanks for your attention
    i try to import bank transaction to reckon, error come up say that error occurred when importing online banking data dan the data was not imported into reckon.  thanks

  • TioTio Member Posts: 7
    edited February 2017
    hi Rav thanks for your attention
    i try to import bank transaction to reckon, error come up say that error occurred when importing online banking data dan the data was not imported into reckon.  thanks

  • RavRav Administrator Posts: 9,801 Administrator
    edited February 2017
    Thanks for getting back to me Tio.

    Can you please take a screenshot of the error and send it through to [email protected] along with your Customer ID and contact details.

    Cheers
    Rav
  • TioTio Member Posts: 7
    edited February 2017
    hi Rav

    i have emailed the screenshot
    thanks
    tio
  • RavRav Administrator Posts: 9,801 Administrator
    edited February 2017
    Thanks a lot Tio,

    The BankData team will take a look and get back to you as soon as possible.

    Cheers
    Rav
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