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Matched Rule in Bank Transaction Error.

P_WilliamsP_Williams Member Posts: 2

I am getting this error message when trying to accept a Matched Rule in Bank Transaction.  

"E0000000799: Line number '0' has been used more than once"

And it wont let me match


  • Stephen ZigurasStephen Ziguras Member Posts: 3

    Me too, just started today.

  • HobohomeHobohome Member Posts: 1

    Yep, that's a bug!

    Preventing the use of Rules - Reckon - please fix

  • RuthLoveRuthLove Member Posts: 1

    I have the same issue. Any ideas how to fix?

  • Joydeep SinghJoydeep Singh Reckon Staff Posts: 15

    Hi everyone,

    It appears that some special characters are added on the description field of the transactions downloaded from the bank which are giving errors. This issue requires to be escalated to our back end team to have a look. Our back end team are on holidays and they would resume the work after 3rd Jan 2022. In case of urgency you may try doing a manual upload for now and check if it is working fine for you.


    Joydeep Singh

    Technical Support

  • MarjoMarjo Member Posts: 3

    I always use a manual upload of banking spreadsheet and I get the same error message.

  • WendyFWendyF Member Posts: 2

    Is there an update on the progress of this fix?

  • ShaneoShaneo Member Posts: 2

    any update on this please?

  • RavRav Administrator Posts: 11,779 Community Manager

    Hi all,

    The fix for this isn't too far away, our devs are looking to push it into the next few days. I'll come back to you on this thread with another update when I get more info from the team on its deployment.

  • RavRav Administrator Posts: 11,779 Community Manager

    Hi guys,

    The fix for this has been rolled into Reckon One by our dev team.

    Can you please give it another go when you can and let me know if you still run into issues.


  • WendyFWendyF Member Posts: 2

    Fixed for me, thank you!

  • P_WilliamsP_Williams Member Posts: 2

    It was a little stagey to start with but appears to be working again now

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