Error trying to open the log in page
Each time I click on my link to the log in page I get the following error
403 ERROR
The request could not be satisfied.
Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
Generated by cloudfront (CloudFront) Request ID: _LD4xzH_gPj-iv3fVtp-6PwmcKtMaKS9HOZ1SMqG7JDnnE0pC8Bn6g==
Please help!!
Comments
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Which link/web address are you trying to access specifically and do you have this bookmarked or saved somewhere?
I've just tested accessing Hosted by going to its normal web address here https://hosted.reckon.com/ and it worked ok. Can you please try giving that link a go and let me know how you get on?
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This content has been removed.
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I have tried several times this morning to access Reckon hosted with the same error. I tried logging in via //hosted.reckon and still get the same error.
This is urgent please rectify.
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Hi @Fozzie
There aren't any issues with accessing the Reckon Accounts Hosted login page at the moment. I've also tried on a few different browsers and it seemed to load normally.
Can you please ensure you're using this URL - https://hosted.reckon.com/ preferably on Google Chrome or Firefox
Let me know how you get on.
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I use google chrome. I tried it on edge same error.
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i am still receiving the same error.
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Hi @Fozzie
The tests on Microsoft Edge on my gives the same error you have described.
- tested on Version 110.0.1587.69 (Official build) (64-bit)
- Version 111.0.1661.41 (Official build) (64-bit)
Others have not encountered the error.
The tests on Google Chrome shows no error.
- tested on Version 111.0.5563.64 (Official Build) (64-bit)
- tested on Version 111.0.5563.65 (Official Build) (64-bit)
The tests on Mozilla Firefox shows no error.
- tested on 102.8.0esr (64-bit)
Regards,
Reckon Data Recovery Team
How to ask good questions on the Reckon Community
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I cannot do any work.
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Hi @Fozzie
Please give our technical support team a call on 1300 799 150 so that a technician can take a closer look into this with you. At the moment there are no access issues to Reckon Accounts Hosted so it may be something isolated to your PC and/or setup.
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Have you logged out of remote sessions in the control panel?
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Sorry the messages only got through our spam software this morning.
I hadn't been able to login at all, to log out of anywhere yesterday.
It appears to be the same today.
I will try call support later in the day.
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