Reckon payroll app 4.0.2 - Status not changing to Done

I have just upgraded to Reckon payroll App 4.0.2 and when I submitted my weekly payrun, it sent the payrun to ATO but the status did not change to "Done" and allows me to continue to declaration again. I then did the declaration again and it sent to ATO again but status still not changed to done, but now its been sent twice to ATO (I checked online at ATO).

This seems to be a bug. Do I need to send an adjustment for this duplicate post to ATO (even though I only have 1 payrun listed?

Answers

  • Rav
    Rav Administrator Posts: 13,085 Community Manager Community Manager

    Hi @Erica Truasheim



    Now that you've submitted this pay run, what is the status that displays on your list?


    In regard to the submission itself, STP is reported on a Year to Date (YTD) basis only so while you may have an additional submission now showing because you've sent the additional one through, the YTD balances will all be the same since it's the same pay run.

  • Erica Truasheim
    Erica Truasheim Member Posts: 3

    Hi Rav,

    It now states "Done" for that payrun. It probably took a while to change the status, whereas it's never been a problem before. Thanks for the advice - the YTD balances are correct.