Program will not open

Cheryl Haddow
Cheryl Haddow Member Posts: 10 ✭
edited April 3 in Reckon Accounts (Desktop)

My Reckon One program will not open. All I get is an error msg:

Error # 19854 44130

!szFileBuffer.empty0

Does anybody have any ideas

Cheryl

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,823 Community Manager Community Manager

    Hi Cheryl

    I'd recommend checking out the info in this help guide for that specific error message -

    https://help.reckon.com/article/y2l1z4838i-kba-2039-when-i-try-to-open-reckon-accounts-i-get-an-error-notification-sz-file-buffer-empty


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  • Datarec_ReckonLtd
    Datarec_ReckonLtd Reckon Staff Posts: 963 Reckon Staff

    Hi @Cheryl Haddow

    The program you have is Reckon Accounts, not Reckon One.

    This post is the same as the previous one you had raised.

    https://community.reckon.com/discussion/8033118/error-code


    For that issue, we confirmed that it is the program itself that is failing to open and that your actual company data file (QBW) is error-free, and we were able to open the data file itself successfully using our installed Reckon Accounts desktop software.

    Typically, when software crashes before it even gets to the stage where a specific data file is being opened, it indicates that the problem may be related to the installed software itself or to a conflict between the Reckon Accounts software and other applications that may be running already in the background.

    The first recommendation is to restart the computer in "Safe Mode", to confirm whether in safe mode the program is able to actually start and if it does, whether your specific company data file can be opened.


    The second recommendation is to remove (uninstall) the Reckon Accounts software. Then reboot the computer and install the software in "Safe Mode" (or with the least number of other applications having been started up)

    If the re-installation of the software allows the program to open successfully without experiencing a crash, then also install the tax table update.

    We recommend that you contact the Technical Support Team for over-the-phone assistance with these recommendations.

    Regards,

    Reckon Data Recovery Team

    Data Services Tip - Try this first before requesting a data service

  • Cheryl Haddow
    Cheryl Haddow Member Posts: 10 ✭

    Hi, I've deleted and am trying to reinstall and now it is telling me it's the wrong installation code.

    Now what do I do?

    Cheryl

  • Datarec_ReckonLtd
    Datarec_ReckonLtd Reckon Staff Posts: 963 Reckon Staff

    We recommend that you contact the Technical Support Team for over-the-phone assistance with these recommendations, especially if you are encountering problems with the IKC (Installation Key Code).

    Regards,

    Reckon Data Recovery Team

    Data Services Tip - Try this first before requesting a data service

  • Cheryl Haddow
    Cheryl Haddow Member Posts: 10 ✭

    I have eventually got program installed and the tax update.

    Tried to load in safe mode without success.

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