Statements not printing correctly
Options
Anita Morton
Member Posts: 26 ✭
When I preview my statement it looks fine. When I print it the customer's address is all little boxes and so is the total amount to pay... everything else looks fine.
0
Comments
-
Hi there Linda, welcome to the Reckon Community!
Has this problem just arisen recently? ie. Have you previously been able to print statements correctly?
Have been any changes made to your settings or system recently? Could you please let me know which operating system you're using - Windows 7, 8, 10 etc and also which version of Accounts Hosted.
Look forward to hearing from you
Cheers
Ravℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
0 -
Hi Rav,
We have two businesses using Reckon 2015 R2. One the statements print fine and the other they don't (I haven't tried to print a statement from this company before...) - they both look to be set up the same.... Operating system is Windows 7 Professional.
Thanks
Linda
0 -
Thanks for getting back to me Linda.
Could you please try deleting the qbprint.qbp and WPR.ini print files and let me know if this resolves the problem?
The full guide on how to complete this on Windows 7 can be found here -
http://kb.reckon.com.au/issue_view.asp?ID=4934
Let me know how you get on,
Cheers
Ravℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
0 -
Deleted the files & tried printing statement (from old template). Still didn't work but that is fine as the new one works well.0
Categories
- All Categories
- 6.4K Accounts Hosted
- 10 📢 Reckon Accounts Hosted - Announcements
- 5.9K Reckon Accounts (Desktop)
- 3 📢 Reckon Accounts Desktop - Announcements
- 1.3K Reckon Payroll 🚀
- 21 📢 Reckon Payroll - Announcements
- 21 Reckon Payroll Help Videos 🎥
- 21 Reckon Mate App
- 2.9K Reckon One
- 7 📢 Reckon One - Announcements
- 10 Reckon Invoices App
- 14 Reckon Insights
- 107 Reckon API
- 822 Payroll Premier
- 307 Point of Sale
- 1.9K Personal Plus and Home & Business
- 62 About Reckon Community