Can't Launch Accounts 2016, keeps opening 2015 instead! Have tried IE & Chrome, same problem. I am c
Options
Lianne_8584273
Member Posts: 1 ✭
I can not Launch Accounts 2016, it keeps opening 2015 instead. I have tried opening in IE & in Chrome, same result. I am clicking the correct link but the wrong accounts opens.
1
Comments
-
This is because you opened RA 2015 by mistake.
Easiest way to resolve is to exit from Reckon Hosted including Server by Logging Out not just closing the browser
Close All Browsers and to be safe reboot computer
Then try again making sure you select the green RA 2016 button
Let me know if this doesnt work as there is another work aroundJohn Peppas
0 -
Having the same issue and not mistakenly opening the RA 2015, so frustrating!!! I will reboot the computer and close all browsers (again). I wish we never changed to Reckon Hosted - big mistake, constant issues!!0
-
Very sorry to hear that Beth,
Have you closed Accounts Hosted by logging out in full as John has outlined in his post above?
Has there been any change?
Let me know
Cheers
Ravℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
0
Categories
- All Categories
- 6.4K Accounts Hosted
- 10 📢 Reckon Accounts Hosted - Announcements
- 5.9K Reckon Accounts (Desktop)
- 3 📢 Reckon Accounts Desktop - Announcements
- 1.3K Reckon Payroll 🚀
- 21 📢 Reckon Payroll - Announcements
- 21 Reckon Payroll Help Videos 🎥
- 21 Reckon Mate App
- 2.9K Reckon One
- 7 📢 Reckon One - Announcements
- 10 Reckon Invoices App
- 14 Reckon Insights
- 107 Reckon API
- 822 Payroll Premier
- 307 Point of Sale
- 1.9K Personal Plus and Home & Business
- 62 About Reckon Community