Reckon Accounts has stopped working.
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[Deleted User]
Posts: 0 ✭
Hello,
I have an issue with my Reckon Hosted Acceounts 2017.
I cannot seem to access a particular client.
When I try to open it I receive an error 'Reckon Accounts has stopped working'.
Problem signature:
Problem Event Name: BEX
Application Name: qbw32.exe
Application Version: 26.0.4002.1300
Application Timestamp: 5940b86a
Fault Module Name: qbform32.dll
Fault Module Version: 26.0.4002.1300
Fault Module Timestamp: 5940ba07
Exception Offset: 00017202
Exception Code: c0000409
Exception Data: 00000000
OS Version: 6.3.9600.2.0.0.16.7
Locale ID: 3081
Additional Information 1: d80b
Additional Information 2: d80b7dec357803e32b0f517bb3878562
Additional Information 3: 4e4f
Additional Information 4: 4e4f65a5d56ad0f9f30b144982119269
I have an issue with my Reckon Hosted Acceounts 2017.
I cannot seem to access a particular client.
When I try to open it I receive an error 'Reckon Accounts has stopped working'.
Problem signature:
Problem Event Name: BEX
Application Name: qbw32.exe
Application Version: 26.0.4002.1300
Application Timestamp: 5940b86a
Fault Module Name: qbform32.dll
Fault Module Version: 26.0.4002.1300
Fault Module Timestamp: 5940ba07
Exception Offset: 00017202
Exception Code: c0000409
Exception Data: 00000000
OS Version: 6.3.9600.2.0.0.16.7
Locale ID: 3081
Additional Information 1: d80b
Additional Information 2: d80b7dec357803e32b0f517bb3878562
Additional Information 3: 4e4f
Additional Information 4: 4e4f65a5d56ad0f9f30b144982119269
0
Comments
-
Hello Jason,
Welcome to the Reckon Community.
Sounds like your Names List has become corrupt. Please do the following:- Open a Write Cheque form and place your cursor on the Payee line;
- Press Ctrl+L;
- Select View on the top menu line and click on Re-sort List;
- Answer Yes to return to original order;
- Close the Names List and Write cheque form.
regards,
John0 -
Hello,
I have tried this - however still having the issue.
Any ideas?
0 -
Nope - same error.0
-
Thanks for the update Jason.
Please rebuild your company file. Directions are here.
You may need to examine the QBwin.log file - follow this guide to access it on Hosted.
Hope this helps.
regards,
John.0
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