I can’t sign into my account .
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Diep Le
Member Posts: 4 ✭
It keeps sending me around in circle
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Comments
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me too, but only one of my files
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Hi Diep,
Which service are you using? The free STP app or Reckon One (both have been selected in this post).
Are you inputting your correct login credentials and are you getting any error messages?ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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I am using the app one. It asks me for search business name, then sign in, then back to the page ‘search business name’ again... I am trying more than 20 times, still the same.0
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Have you already registered your ABN at some stage previously?
Can you let me know the ABN you're trying to register and also confirm if the email address you're using for the app is the same email address for this Reckon Community account?ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Yes I have already registered my ABN . I sign in my account successfully last week. My ABN is 99158503791 Email lntd87@gmail.com0
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Hi Diep,
Looks like you spelled your email address incorrectly when you created your app account.
I've deleted the ABN from the app along with the incorrect account.
Sign out of the app and close it in full ie. swipe it away from your running apps.
Give it a couple of minutes, and then reopen the app. You'll need to sign up again and set up your ABN/company, so just take care with the spelling of your email address and you should be fine.
Let me know how you get on
Cheersℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Hi Rav I can not sign out because I can’t sign in. I deleted the app, install again. I do the search, still see my account (with ABN) in there and see this error window (photo) . What should I do now? Thank you for your support0
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Sounds almost exactly like my problem.
https://community.reckon.com/reckon/topics/how-do-i-reset-an-incorrect-stp-app-username-e-mail-addre...
Can't login after having an incorrect email address corrected. Your error screen is a bit garbled, but the content is the same as mine (and at least one other person's - https://community.reckon.com/reckon/topics/reckon-stp-mobile-android-login-error?utm_source=notifica...).
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Hi Diep,
Can please ensure that you have the most up to date version of the app and if so, uninstall it one more time and sign up on more time now please.ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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I am having same issue , please help . I think reckon has incorrect email0
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