Uploaded file to Reckon portal says success but file not showing?
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Skye_10070967
Member Posts: 6 ✭
Uploaded file to Reckon portal says success but file not showing?
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Comments
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It should be showing. Looks like there is an issue, we had to call Reckon (2 Hours on phone) to get ours fixed)0
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Thank you. I can't find a number to call?0
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Hi Skye,
Which product do you have selected in GovConnect?
The scenario you've described will occur if there's a mismatch in products between your accounting software, which you've tagged this thread as Payroll Premier and the product selected in GovConnect.
Can you confirm that you're using Payroll Premier and can post a screenshot of your GovConnect page.ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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1300 137 6571
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We have Reckon Accounts Premier ?
And have selected Reckon Accounts Hosted?
Other Options
Reckon One
Reckon Account Desktop
Payroll Premier
Which one should I have selected? and how do I change?
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Ok, there might be some wires getting crossed here.
This post is tagged as with Payroll Premier product selection.
What product do you have selected in the GovConnect service?
I'll add a screenshot below from my STP entity as an example which shows that I've selected ALL products but you need to advise which one YOU have selected in your STP entity.
If you're using Reckon Accounts Premier, you need to make sure you have selected Reckon Accounts Desktop as your product.
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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We have Reckon Accounts Premier ?
And have selected Reckon Accounts Hosted on the portal?
Other Options
Reckon One
Reckon Account Desktop
Payroll Premier
Which one should I have selected? and how do I change?
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Click on the 'Add Products' button on the top right that you see in your screenshot.
Tick the Reckon Accounts Desktop option (that's what your Reckon Accounts Premier product is).
When you are uploading your STP pay event file, make sure you select the Reckon Accounts Desktop option and then the press the 'Upload' button. (screenshot example below)
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Thank you! It has worked.
Can we "Submit" a months / 4 pay periods at once? or we have to submit weekly / every pay run?0
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