Fuzzy/low resolution screen for Reckon Hosted

Paisley WinesPaisley Wines Member Posts: 2
edited August 26 in Accounts Hosted
When I look at the Reckon Hosted screen, I am getting a fuzzy/low resolution image. this has been occurring for the last few weeks./It is very hard to see the screen

Comments

  • KristenwKristenw Member Posts: 10
    edited August 5
    i've been getting this too, but my colleagues haven't
  • John SmithJohn Smith Member Posts: 3
    edited August 8
    yes, I have been getting this for the last 2 weeks as well (both 2019 and 2020 versions) and absolutely nothing has changed with my HW or SW.  Interestingly it fixed itself for about 30mins a few days ago
    HELP
  • KristenwKristenw Member Posts: 10
    edited August 12
    Any resolution on this?  It's very hard on the eyes.

  • Paisley WinesPaisley Wines Member Posts: 2
    edited August 12
    Haven't heard anything... sometimes you get clarity, then I do an invoice (sometimes clear and sometimes fuzzy) and go back to the home page and it is fuzzy again.
  • MichelleMichelle Member Posts: 9
    edited August 26
    Hi All, has there been any fix for this problem, it is happening to my Employers screen but not mine

  • KristenwKristenw Member Posts: 10
    edited August 19
    Mine still isn't fixed

  • Robyn Kelly (Partner)Robyn Kelly (Partner) Accredited Partner Posts: 542 ✭✭
    edited August 19
    Search this community for others who have asked a similar / same question - there is a setting in google chrome to help fix it.
  • KristenwKristenw Member Posts: 10
    edited August 19
    That fix hasn't worked for me.
  • MichelleMichelle Member Posts: 9
    edited August 19
    Thank you found it, when in Reckon Hosted click on the three dots (Chrome) on the right hand side and make sure the zoom is on 100%, fixed the boss's screen.
  • Vicki WhiteVicki White Member Posts: 4
    edited August 26
    I've had the same problem since upgrading from Desktop to Hosted.  It's causing me eye strain.  All of my other internet sites are perfect.  It's disappointing when you pay that much per year you would hope it's an improvement.  :-(

    I also have key lag on the site too. 
  • Robyn Kelly (Partner)Robyn Kelly (Partner) Accredited Partner Posts: 542 ✭✭
    edited August 26
    Did you try Michelle's fix above Vicki?
  • Vicki WhiteVicki White Member Posts: 4
    edited August 26
    Yes, I tried that but no good.  I've tried opening Reckon in Explorer, Microsoft Edge and Firefox - all blurry.
  • Robyn Kelly (Partner)Robyn Kelly (Partner) Accredited Partner Posts: 542 ✭✭
    edited August 26
    Try Google Chrome and then try what Michelle suggested Vicki.
  • Vicki WhiteVicki White Member Posts: 4
    edited August 26
    Thank you Robyn.  That's what I use currently.
  • Michelle_SmithMichelle_Smith Member Posts: 2

    I tried what Michelle suggested on my computer, still have no change. Any other computer works just fine.

  • brisbaneblindsbrisbaneblinds Member Posts: 1

    We are also having the same issue. Has anyone been able to fix this?

  • Michelle_SmithMichelle_Smith Member Posts: 2

    LOW RESOLUTION RECKON HOSTED

    i had look at the other discussion regarding the same issue. above is the title of the discussion. I tried what was suggested and it worked so far. If you would like to give a go?

  • JPJP Member Posts: 6

    this worked for me..

    Does this happen in Google Chrome? If it does, please try turning off Hardware Acceleration. Go to the top right corner and click on the 3 vertical dots > choose Settings > Advanced > System> turn off

  • Vicki WhiteVicki White Member Posts: 4

    I have tried all the recommended steps and still blurry.

    The Reckon log in screen is clear but as soon as my file opens, it is blurry.

  • JS58JS58 Member Posts: 1

    I am having the same problem! Have tried all suggested fixes to no avail.... Any other suggestions?

  • DebraDebra Member Posts: 26

    I've been having the same problem for the last week, I've tried everything suggested & for a fleeting moment the screens look correct, as soon as you click on anything the screen reverts back to the same problem. We need this fixed, it's very poor for eyesight & incredibly hard to see screens clearly especially have you have poor eyesight.

  • WendyWendy Member Posts: 39

    I've also been experiencing the same problem, the screen flicks periodically. Some times it's fine, then other times, every transaction (that changes the screen) results in the characters going out of focus, for a number of seconds, then reverts back to clear. When doing numerous transactions, it stays out of focus. Then later it is sorted again. The "fuzziness" looks like a screen running at the wrong resolution. I have attached 2 photos, bit hard to see, but they show the difference I'm seeing. Would be interested to hear if the problems others are describing are the same as this, or if I should start a different thread?

    .

  • Paul_LFDPaul_LFD Member Posts: 2

    Hello all,

    I too am having the problem with low resolution characters on the screen, it started with one computer, now my computer, I still have other in my organization where the problem is not present. I have tried the suggested fixes in the forum, yet nothing work more than a couple of seconds, if at all.

    Reckon support, Please help

  • RavRav Administrator Posts: 10,906 Administrator

    Hi all,

    In the first instance, I'd recommend following the steps outlined in this help guide -

    HELP GUIDE: Reckon Accounts Hosted blurry screen

    While I believe the steps outlined in the article have already been shared in this discussion, for anyone that has not done so and is using Google Chrome, please try it out as there have been a number of successful reports.

    If you're still experiencing issues after the above, please get in touch with our technical support team and we'll have a technician take a closer look into your configuration/browser/PC environment etc.

  • Paul_LFDPaul_LFD Member Posts: 2

    I followed the instruction s in the help guide and it seems to have worked. I can say I did not press the 'Relaunch' icon in my first attempt, therefore not initiating the setting.

  • Jilly SingletonJilly Singleton Member Posts: 2

    I tried the help info above https://help.reckon.com/article/xofsx7u6rp-kba-5754-hosted-checkerboard-screen-issue

    and it worked, now kicking myself I left it for so long 🙄

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