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Unable to migrate from STP to new payroll app

MartanoMartano Member Posts: 3

I have downloaded the new reckon payroll app and signed in as an existing user. The app is asking me if I would like to migrate data from my existing STP app but there is no option on the screen to reply with yes and proceed with migration. Can anyone please help me?!


  • RavRav Administrator Posts: 11,844 Community Manager

    Hi @Martano

    What is appearing on the screen specifically for you?

    Can you take a screenshot and post it here please.

  • PeterJayPeterJay Member Posts: 3

    I have the same issue. Please advise.


  • MartanoMartano Member Posts: 3

    Hi Rav, I have attached screenshot

  • RavRav Administrator Posts: 11,844 Community Manager

    Do you have any display assist settings switched on? eg. Zoom or Magnification etc?

    If so, switch them off and try again. It should work after this but let me know how you get on.

  • MartanoMartano Member Posts: 3

    i switched from zoomed to standard display setting. This resolved the issue. Thanks for your help.

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