Reckon Account API Form

BereniceHBereniceH Member Posts: 6
edited August 2 in Reckon API

Good morning,

I filled the form to get an API access to the Reckon Account Desktop application a couple of weeks ago, but I didn't get any reply. Is there a contact number I can call?


Thanks,

Comments

  • RavRav Administrator Posts: 11,691 Community Manager

    Hi @BereniceH

    I'll get in touch with the API team to follow up where things are at with your application.

    Was the email address in your application the same one that is registered to this Community account?

  • BereniceHBereniceH Member Posts: 6

    Hi Rav,

    Yes it was the same email address. Thanks!

  • RavRav Administrator Posts: 11,691 Community Manager

    Hi Berenice,

    The API team have let me know that they initially sent a reply to your application the day after it was received. They've also sent through another one yesterday morning as well. Perhaps check out your spam/junk email folders just to check if its been diverted there for some reason.

    Let me know how you go.

    Cheers

  • BereniceHBereniceH Member Posts: 6

    Hi @Rav ,

    I double-checked my mailbox and my junk folder, I haven't received any of those emails. Would it be possible for the API team to send them again please?

    Thanks,

    Berenice

  • RavRav Administrator Posts: 11,691 Community Manager

    No worries Berenice, I can do that.

    Can you do me a favour though and just add [email protected] as a contact and safe sender in your email service/software.

    Let me know once you've done that and I'll ask the team to shoot it over again.

  • BereniceHBereniceH Member Posts: 6

    Thanks Rav, that's now done.

  • RavRav Administrator Posts: 11,691 Community Manager

    Cool thanks! Its just been sent again now.

  • BereniceHBereniceH Member Posts: 6

    Hi Rav,

    I still can't see it, I'm not sure at all what is blocking. I have just updated my profile with a new email address, would you mind try with this one? Really sorry for the inconvenience.

  • RavRav Administrator Posts: 11,691 Community Manager
    edited August 4

    Hmmm quite strange. They've just resent it again to the new email address. Let me know if you get it

  • BereniceHBereniceH Member Posts: 6

    Hi Rav,

    Just got the email, thanks a lot for your time.

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