error loading payruns

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katkel
katkel Member Posts: 2 ✭
edited January 3 in Reckon Payroll 🚀

Hi I am getting a an message 'error loading payruns'

I have turned off my IOS device twice and reopened and I still have this message.

I had commenced loading a new payrun but decided not to complete it and went back,

This is went I received this error message.

Regards,

Katrina Kelly

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  • metalcraft
    metalcraft Member Posts: 2 ✭
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    I am also getting the "Error loading Payruns" message when trying to complete a payrun lodgement.

    Regards

    Anne-Maree

  • Tiler81
    Tiler81 Member Posts: 4 ✭
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    Same issue here unfortunately

    Regards,

    Rodney Hough

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,427 Community Manager Community Manager
    edited December 2021
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    Hey guys,

    Thanks for the reports on this. We've got the team looking into this as we speak.

    Apologies for the hassle it's causing. I'll keep you updated with more info as soon as I receive it from our devs

    ℹī¸ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,427 Community Manager Community Manager
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    Hi guys

    Can you please close your Payroll app down in full ie. swipe it away from any other running apps on your phone and then reopen it and login.

    The issue should now be resolved but please let me know if you still continue to encounter any loading issues.

    ℹī¸ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Tiler81
    Tiler81 Member Posts: 4 ✭
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    All good on my side now.

    Much appreciated.

    Thankyou.

  • katkel
    katkel Member Posts: 2 ✭
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    Thank you, issue is now resolved, Merry Christmas.

    Katrina Kelly

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