Error message trying to send statements
Using reckon accounts plus 2017
Trying to send out statements and this comes up. My email and internet are working fine??
Error message “ The email service you selected to use currently cannot be reached. Please ensure you are connected to the internet before trying again”
Comments
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Same, using reckon accounts premier 2021. I believe something needs updated with the browser?? I need to send statements today
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Hi Rav - we have upgraded our microsoft windows to 11 but still can't email from Quickbooks. We use a hotmail account to email. Any ideas?
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Hi - yes, our computer support has been able to fix it thanks.
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For any users having this issue and use xtra.co.nz email, this may help.
I was assisting a client who had this message display all of a sudden when things had been running fine previously. It was possibly tied to a change over from ADSL/VDSL to Fibre, and the only affected application was Reckon Premier 2022; normal email apps (win 10 'Mail") and webmail worked fine.
Reckon support insisted it was an ISP issue as per their post here: Webmail failing to send email from Reckon Accounts Business. - Reckon Help and Support Centre
However, after further research I found that the Xtra mail server's SMTP now supports port 587 (which appears to be undocumented on Spark/Xtra email set-up pages), so simply navigating to Edit - Preferences - Send Forms and changing the port from 25 to 587 fixed the issue.
Note that this may not fix your issue, but it did for my client and was something I could remedy through remote connection to their system versus a 50km trip.
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