ABN and branch already registered
Hi there i know this is is an issue lots of people have had but i have tried to get new payroll app to work but keep getting this message that abn is already in registered. any help would be great.
abn is 60973994018
Cheers durk
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Hi Rav
It went to the page to select year to date start and checked all details then pressed next and failed again. now the same message comes up again
Cheers
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then pressed next and failed again
What happened specifically after pressing Next at this point above? ie. did an error message appear?
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Hi yes sorry an error message that said could be a short term issue please try again
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Right ok. Can you please do the following this time -
- Close the Payroll App in full ie. swipe it away from your currently running apps
- Head over to https://payroll.reckon.com/ (preferably on a PC)
- Sign in with the existing email address & password you were using with the old STP app
- Follow the prompts to migrate your data
- Once completed, login to the Payroll App on your phone
Let me know how you get on.
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