Emailing

Emails are not sending and gets stuck on "Going Online" screen
We are using Reckon Desktop V34 on a MacPro through Parallels Desktop. We have been doing this for years and had no issues sending emails. Previously we used Google as our email client but since the new changes in reckon and converting to Outlook Classic we haven't been able to send emails regardless which settings we try.…
Emails vanishing before being sent
Hi there, I am going to the Select Form to Email tab, then Pay Slips. I change the date to the appropriate set of pay slips and ensure they are all ticked, then press OK. However when the Select Forms to Send pop up box appears, it is empty and there is nothing to select and send. This issue started when I was sending the…
Installed v34 on a new Win 11 PC running Outlook 365 Classic & have error emailing forms
With the Outlook (Classic) set in the Send Forms Preferences it gives "This action cannot be completed because the other program is busy" Options to Switch To or Retry. Does work when you allow access but for a run of Invoices it asks on every one. Using a Preference of Outlook (Classic) v2 however gives "Unable to cast…
File ----> Send Forms
Morning all, We are having major issues with invoices not being sent under the File —> Send Forms option. We send out approximately 2,500+ memorised transaction about the end of the month. This is always done in single user mode, and with the option Display each mail before sending option turned off. We send them in…
Statements increased exponentially month to month, won't email. How do we fix this?
As per title, preparing statements to send for end of month invoicing and when it goes to create the list it takes up to 30-45 minutes to complete. When it HAS completed, there are 918 results showing, when normally there is either just below or just over 200, and we haven't had 700 more customers this month! Usually the…
Not receiving reply emails when quotes, invoices emailed out from Reckon, help please!
We are not receiving all emails from customers that have replied back to our quotes or invoices that have been sent out of Reckon. When we send the quote from Reckon, it comes from the accountshosted@reckon.com address, when the customer replies it comes back to our sales@domainname.co.nz address. Most replies we are not…
Email set up for Reckon Desktop 2023
All I have done is changed PC's, and the rigmarole to go through in setting things up again is just ridiculous. Anyhoo I digress, now my problem is that I can't seem to find an answer for for help with email. I've gone to preferences and set up my email (it's a microsoft 365 with my own domain), and I googled the…
Changes to the fonts available in custom templates in Reckon Accounts Hosted 📄
Hi everyone! To ensure the ongoing security and functionality of Reckon Accounts Hosted, we recently upgraded the Microsoft Office spreadsheet and letter templates integration with more modern technology. This update will affect the fonts available in Reckon Accounts Hosted from 13 December 2023. If you have custom form…
"Printer not activated error code -30"
This message keeps popping up when trying to email invoices or payslips!
Enterprise wont EMAIL invoices
I have just installed Reckon Enterprise onto my laptop. I want to email monthly invoices as I did last month (on an old laptop). Only now it wont send. First it says it cannot connect to the server (gmail). Second attempt using a totally different email address and email server (ie NOT google) also resulted in failure to…
Can't 'SEND FORMS' after update?
Just updated my reckon accounts desktop and now I am unable to send payslips or invoices? I have gone thru the customised desktop and all the info is still correct. Tried a different email and same thing.
Trouble setting up Thunderbird as email client for invoices
Hi all, I'd appreciate advice on setting up Thunderbird to email invoices. I keep getting the following error message: 'Invalid Email Details. Either your email address or password is incorrect. If your email address is incorrect please edit....' Email is set up in preferences as 'other' with my webhost's details…
IMPORTANT NOTICE - Reckon Accounts (Desktop) & Gmail
IMPORTANT NOTICE REGARDING GOOGLE’S ‘LESS SECURED APP’ REMOVAL In early March 2022, Google announced that users ‘would lose access to apps that are using less secured sign-in technology’ on the 30th of May 2022. This is the removal of support for the use of third-party apps or devices which asks users to sign in to their…
Problem sending payslips with Outlook PWA
I have upgraded my computer to Windows 10 and now have Outlook PWA, but Reckon Accounts Desktop will no longer send my payslips through the email. Can you please help?
Email Invoices
Why is it that when I change the Customer:Job name on a saved invoice it does not change the email recipients when I send it using send forms? And sends to the previous Customer:Job email address instead? (Until I send it again it comes up with the correct recipient.) Is this a glitch?

Emailing

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