Hi team, I recently submit STP via Reckon GovConnect but there is error. In the past, I'm the tax agent for my client, but now I just do their payroll and they got a new tax agent. Could you advise me…
I had to correct a payroll error but have already uploaded the STP2 file on Govconnect. I uploaded the new file but the old file was still there. How do I delete the old file?
Hi, I have recently moved my accounts premier to a new desktop and am trying to log in to the Reckon gov connect portal, to upload my STP file. The details I used to login, have not worked and logged …
We have two companies running under the one Reckon Accounts Hosted account, and the two ABNs are registered in GovConnect for that account. We have created a separate RAH account for one of the compan…
GovConnect error - "404 company not found" Hi everyone, We're currently investigating an issue affecting access to GovConnect for STP submissions. You may be encountering a 404 company not found error…
I was trying to do a file replace with corrected payruns in GovConnect STP but instead I have accidentally submitted 2 entries for the same pay run. The incorrect pay run no longer exists in Reckon as…
Hi! I am needing help, my client has told me she is having trouble loading her STP Files I have logged into GovConnect using her login, and it shows there is no files and it needs to be setup. The cli…
Hi! I already had a subscription to Reckon Accounts Hosted when I registered for a Reckon account on https://portal.reckon.com. I didn't realise that I already had a Reckon account as part of my subsc…
Hi everyone, We're currently receiving some reports of the following error message being returned on Single Touch Payroll submissions this afternoon (screenshot below). We're currently investigating t…
ATO required changes to GovConnect MFA 'Remember me' functionality limited to 24-hour period As part of our ongoing obligations with the ATO, we are required to make some changes to our Reckon GovConn…
Hi. The person who did the job before me had MFA set up. I cannot revoke as not not have access to her phone. Calling support has not been fun. I hope they are on the case. Is there anything else I ca…
I am using Reckon One to manage three stores. I tried to send my payruns through to the Govconnect this week but when I sign into Govconnect everything from day one has disappeared (about 2 years of p…
I first raised this request with support on the 25th June but 2 and a half weeks later I'm still not getting anywhere. Need to transfer the GovConnect service from one user account to another user acc…
Hi the previous bookkeeper set up STP with her personal log in BAS agent details. We are now trying to lodge STP reports and we are unable to use the Govconnect as it comes up with this ABN & branch n…
