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Error - A link between your client and your agent number does not exist for the selected task
Hi team, I recently submit STP via Reckon GovConnect but there is error. In the past, I'm the tax agent for my client, but now I just do their payroll and they got a new tax agent. Could you advise me what I need to do. Best Regards Thomas Nguyen
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How to delete STP 2 file on Govconnect
I had to correct a payroll error but have already uploaded the STP2 file on Govconnect. I uploaded the new file but the old file was still there. How do I delete the old file?
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Reckon GovConnect login error
Hi, I have recently moved my accounts premier to a new desktop and am trying to log in to the Reckon gov connect portal, to upload my STP file. The details I used to login, have not worked and logged me out due to, to many failed attempts, though the details I used are what I have on file being the access details. Can't…
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GovConnect - ABN already registered
We have two companies running under the one Reckon Accounts Hosted account, and the two ABNs are registered in GovConnect for that account. We have created a separate RAH account for one of the companies and moved the company files to that new account - RAH is all working fine. But, we can't set up GovConnect because the…
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**RESOLVED** 404 company not found - GovConnect error (17 October)
GovConnect error - "404 company not found" Hi everyone, We're currently investigating an issue affecting access to GovConnect for STP submissions. You may be encountering a 404 company not found error message when logging in and successfully passing MFA. Our teams are investigating this as we speak and we sincerely…
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Duplicated GovConnect STP entries
I was trying to do a file replace with corrected payruns in GovConnect STP but instead I have accidentally submitted 2 entries for the same pay run. The incorrect pay run no longer exists in Reckon as I changed that to Draft and then deleted, but it has been submitted to the ATO. I have the ATO receipt for the entry I need…
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GovConnect
Hi! I am needing help, my client has told me she is having trouble loading her STP Files I have logged into GovConnect using her login, and it shows there is no files and it needs to be setup. The client has been using GovConnect for the past year and a half, and when we go to enter her ABN etc it says its already…
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Can't set up GovConnect STP due to the ABN having already registered using another Reckon account
Hi! I already had a subscription to Reckon Accounts Hosted when I registered for a Reckon account on https://portal.reckon.com. I didn't realise that I already had a Reckon account as part of my subscription to Reckon Accounts Hosted. I now realise that the already existing Reckon account uses my Username to log in. I had…
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**RESOLVED** STP Error Message - "Problem in either VendorInfo or AusKey Credentials"
Hi everyone, We're currently receiving some reports of the following error message being returned on Single Touch Payroll submissions this afternoon (screenshot below). We're currently investigating this at the highest priority. Apologies for the inconvenience caused. Further updates to follow.
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Changes to Multi-Factor Authentication (MFA) affecting GovConnect (10 Feb 2022)
ATO required changes to GovConnect MFA 'Remember me' functionality limited to 24-hour period As part of our ongoing obligations with the ATO, we are required to make some changes to our Reckon GovConnect multi-factor authentication (MFA) process. From 10 February 2022, the 'remember me' functionality for MFA will be…
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ReckonGovConnect
Hi. The person who did the job before me had MFA set up. I cannot revoke as not not have access to her phone. Calling support has not been fun. I hope they are on the case. Is there anything else I can do?
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Reckon GovConnect & STP
I am using Reckon One to manage three stores. I tried to send my payruns through to the Govconnect this week but when I sign into Govconnect everything from day one has disappeared (about 2 years of payruns) and nothing new is uploaded. This has happened for 2 out of the 3 stores. Is this some kind of error that can be…
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Transfer GovConnect to a different user account
I first raised this request with support on the 25th June but 2 and a half weeks later I'm still not getting anywhere. Need to transfer the GovConnect service from one user account to another user account. I successfully transferred the Reckon One -Payroll Lite subscription to the new account myself but the associated…
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Change in bookkeeper and using Govconnect (desktop accounts)
Hi the previous bookkeeper set up STP with her personal log in BAS agent details. We are now trying to lodge STP reports and we are unable to use the Govconnect as it comes up with this ABN & branch number is already registered. Getting the previous login details from the old bookkeeper is not an option. Are we able to…