HI, Why cannot I now email a report in excel version? Have always been able to.

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I am using Accounts Hosted. I am wanting to email a small file in excel version.  It looks like some thing is happening in the background but no email box pops up.  The email box pops up when I choose PDF but not excel.  Never a problem before..  What could it be?
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JER

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Posted 11 months ago

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Rav, Community Manager

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The email window may have populated in the background which is why it may look like nothing is happening. Try another email and then press & hold down the ALT key and at the same time press the Page Up button. This will bring any hidden windows to the foreground.
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Erin Collins

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This has not solved my problem. I still cannot email excel reports. Are there any other answers please?
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Rav, Community Manager

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Erin,
What is happening exactly for you?
Are you getting an error message? Are you using Reckon Accounts Hosted?

Can you provide some detail please along with outlining clearly the process you're going through.
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Erin Collins

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Rav, when I click to email a report in excel format, nothing happens at all. No timer-icon. No error message, no hidden dialogue box, no prompt. Nothing at all. 
If I try to email the report in PDF then I get a timer icon, and then prompt to enter email address and then it pre-fills to an email prompt box. And sends fine. 
I would very much like to be able to email reports to myself, rather than go through the download function. 
Yes, I am using Reckon Accounts Hosted
Edit: this function had previously always worked fine up until about 18 months ago. 
(Edited)