STP error message "Request was incorrectly Formatted or was missing required items"

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  • Updated 5 days ago
Hi, Can anyone advise me on my problem with STP please. When trying to send a payrun I completed yesterday to "send to Govconnect STP" I get the error message "Request was incorrectly Formatted or was missing required items"
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Amanda Gebauer

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Posted 1 week ago

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Andrew Grim Graham

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i have the same error any fixes?
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Rav, Community Manager

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Hi guys,
Are you both using Reckon One?

Are there any other errors during the process that you come across or just the "Request was incorrectly Formatted or was missing required items"?
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Andrew Grim Graham

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im using reckon one, at thats the only error i am getting at the moment
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Amanda Gebauer

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I’m also using reckon one and it’s the only error message I am getting also.
I rang support Wednesday and they were going to look into it further for me, however I haven’t heard back from them