STP error message "Request was incorrectly Formatted or was missing required items"

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  • Updated 3 weeks ago
Hi, Can anyone advise me on my problem with STP please. When trying to send a payrun I completed yesterday to "send to Govconnect STP" I get the error message "Request was incorrectly Formatted or was missing required items"
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Amanda Gebauer

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Posted 4 months ago

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Andrew Grim Graham

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i have the same error any fixes?
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Rav, Community Manager

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Hi guys,
Are you both using Reckon One?

Are there any other errors during the process that you come across or just the "Request was incorrectly Formatted or was missing required items"?
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Andrew Grim Graham

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im using reckon one, at thats the only error i am getting at the moment
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Amanda Gebauer

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I’m also using reckon one and it’s the only error message I am getting also.
I rang support Wednesday and they were going to look into it further for me, however I haven’t heard back from them
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Nina Halifax

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Have you heard from them yet Amanda. Reckon Support is not very supporting! Can't get through to them on their helpline!
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Simon Hutchinson, Employee

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hi all, typically this can mean that the company details are not matching what is in our database for your company for STP

Please ensure you have signed up for govconnect. The most common problem after this is that the business name in govconnect is capitalised (eg TEST) but in the book details it is not

So if your company name is Test Pty Ltd in GovConnect it would be TEST PTY LTD and your legal name in the book details hsould be TEST PTY LTD. Also ensure that the branch number and ABN match as well
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Andrew Grim Graham

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i have all this matching and it still wont work