STP - "Failed to Create Subscription"

  • 1
  • Question
  • Updated 4 weeks ago
Every time I log in to lodge STP, I can log in, go through all the authentication requirements, it notices the ABN and business name, then get the Failed to Create Subscription - how can I get past this
Photo of Sharon

Sharon

  • 100 Points 100 badge 2x thumb

Posted 4 weeks ago

  • 1
Photo of Rav

Rav, Community Manager

  • 68,992 Points 50k badge 2x thumb
Hi Sharon,

That message means that the ABN is already registered for STP.

Are you logging in to the Reckon Portal with the same account/login credentials that were used initially?

I noticed you've tagged this thread as Reckon Accounts Hosted so just want to check, are you using the same login details for the Reckon Portal as what you use when logging to the Accounts Hosted service?