When i sign into Reckon portal it tells me I do not have permission to view any of the widgets. I am trying to get software ID to set up STP

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When i sign into Reckon portal it tells me I do not have permission to view any of the widgets. I am trying to get software ID to set up STP
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jennifer byrne

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Posted 1 month ago

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Rav, Community Manager

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Hi Jennifer,
Are you receiving this message when logged in then clicking the Reckon GovConnect option on the left?

Is this the first time you've logged in to the Reckon Portal to set up STP?
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jennifer byrne

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Reckon GovtConnect is not showing only dashboard which does not open
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Rav, Community Manager

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Have you been able to access/view GovConnect before or is this your first time trying to set it up?

Did you create a Reckon Portal account yourself OR are you logging in with your Reckon Accounts Hosted user name & password?
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jennifer byrne

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I set up a reckon portal account myself. I could not log in with reckon hosted user name and password
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jennifer byrne

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I have now got the ssid and reported it to ATO. There is another question regarding the Reckon portal. There is no one in the portal role permission list. Will I be able to  report to ATO next year if there is no one on the portal role permission