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This is a big one. Reckon One has just received an update which includes some very highly requested improvements including the introduction of Custom Saved Reports, a simplified & more intuitive Reports screen and a lot more! Check out the full inclusions below. ✨ Custom Saved Reports are here! We're super excited to…
We're starting 2026 off with a bang with Reckon One's first release of the year and its a good one! 💥🚀 This update includes a brand new Single Touch Payroll (STP) report which will make your reconciliation a breeze plus bunch of other enhancements & fixes. Check out the full inclusions of this release below. ✨ STP Year to…
Welcome to #TipTuesday! Today we're going to focus on voting for ideas that are raised here on the Community 🙂 We’ve seen a lot of great suggestions coming through lately when it comes to ideas/feature requests for Reckon One (keep them coming!), but we'd love to see more votes as they're exactly what help guide our…
Reckon Payroll has received a long awaited update that brings in both improved functionality but also fixes some niggly bugs. Check out the inclusions in this release below! ✅ Fix for employees with only an initial YTD balance not appearing in EOFY finalisation The issue where employees with only an initial YTD balance and…
Hi, I have just upgraded to STP 2 for Reckon One. I've set up my first pay run in this new system, and need to add some annual leave for one of my employees. I added the number of hours, but no hourly amount is coming up automatically. I was able to type this in manually, but in the previous version the amount would come…
In Reckon One, I'm trying to create an superstream SAFF file for the first time. When I do, it gives me a pop up error with the title "SAFF Validation Error". In the pop up it says "Employer is missing Bank Branch Number" and "Employer is missing Bank Account Number". I can't find where to enter these! Can anyone tell me…
I haven't yet set up the MFA but when I go to log in I am asked to enter the code. how can I log into my account to fix this.
We officially switched to phase 2 for this week's payrun. What does the below mean? What happens if we dont do this? We already zeroed out the second software ID payrun (errors). We dont want to accidentally zero out up to previous payrun, with the risk of YTD details not being reported correctly to ATO.
Hi, we're having trouble submitting the last pay run to ATO. First software ID, we tried branch 001 or002, and still encountering error. Second software ID, we tried branch 001 or 002, still the same. The issue is, before submitting the last pay run's to ATO first, we did setup the new STP phase 2, the one where you have…
This discussion was created from comments split from: Changes to Multi-Factor Authentication (MFA) 🔒.
Hi, I have attempted to create a new overtime payment item on all my books, but there is no options on there. It used to be there but suddenly disappeared. Please assist or suggest what to do.
Hello there, I am seeking guidance on migrating from Xero to Reckon. Could someone please provide me with the necessary steps to transfer my company data from Xero to Reckon? I am hoping to avoid starting my company file from scratch and also wish to retain the company file structure that was set up in Xero. Your…
Wondering if Reckon One (online) is an ongoing business or is it unsupported. We never get any announcements, like price increases etc and support emails never get answered. Today, we notice that two bank feeds are not working any more, and since we don't get replies to support tickets, is it time to find a new supplier?…
When I click on an employee I get 500: Internal Server Error; when I click on the edit symbol next to an employee's name in the pay run a blank screen appears with 3 blue dots but then nothing happens (the three blue dots just disappear after a while).
Check out our dedicated Reckon Payroll page on the Community for posts, support content and help with payroll
Check out details of the latest features and enhancements released to Reckon One!
Check out our Reckon One how-to videos for quick and easy tutorials on common tasks.
Do you have an idea for a feature in Reckon One? We'd love to hear it! You can create new feature requests or vote for existing ideas here.
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