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Hi everyone, we're super excited to let you know Reckon Payroll has received a significant new update today! Back in September we communicated the change to the sign-in screen for payroll.reckon.com to portal.reckon.com. This was the first stage of a huge navigation upgrade to Reckon Payroll and with today's update, Reckon…
We're really excited to announce a brand new update to Reckon One that not only gives Reckon One a modern new look but also brings all Reckon One functionality under one cohesive interface! Check out what's included in this update! 🎨 A modern new look! Reckon One has been given a makeover with a modern look and feel…
Hi folks Now that Reckon Payroll has been unified with Reckon One (info here), I just wanted to give you a heads up on some changes coming to the Reckon Community very soon. In early January 2025, the Reckon Payroll page here on the Community will be nested under the existing Reckon One page. I'll also be merging the…
Hi Everyone! 👋 After a big focus on getting Reckon Payroll STP2 compliant, we’re back and focusing on our accounting features, in Reckon One. We’ve been going through all of our customer feedback and ideas, and prioritising our roadmap according to what’s important to You. There are a number of ways that we’ve been…
Hi. As see the below error messages, the connection is not working even though I have already provided the software ID using Access Manager and have checked it. All clients upgraded to your New Reckon Payroll have the same problem. Before the upgrade, the clients had no error to submit STP to ATO. I couldn't find what is…
Hi Rav, I still haven't received my call to upgrade. I have been on the front foot and called twice now for someone to start this process and been told twice I would receive a call by the end of the day, and twice no call ever received. Can you please arrange someone to call me ASAP? I have been given the follow up from…
We are migrate from Payroll Premier (Desktop) to Reckon Payroll recently. I try to terminate an employee due to resignation. However, I can't find "Resignation" in Reason for termination. Is there any way I can add "Resignation" in the reason for termination? Many thanks
Hi i recently posted about a duplicate pay run I have contacted the ato and they are unable to delete it so it is still being calculated in the ytd totals. The duplicate pay run is not showing up on the app i am using however if i do another pay run and do a minus for those totals will that fix the issue???
i'm unable to product a ABA and payslips are not sending? any support on this
Hi, I'm unable to edit payslip for individual employees in the upgraded payroll - the right hand pop-up comes up blank when I click the edit button. Also, in the "employees" tab, some of the employee details cannot be viewed and gives an error message: Can someone from the reckon team look into this? I sent message through…
One of my staff ( i have 8 and this is the only full timer if that makes any difference) is adding up the total gross income incorrectly since 1st July, this quarter. All other values are correct, as in tax is correct, super is correct, allowances are correct. My records show the total gross should be $6284.98 and when you…
Hi everyone I am going through and finishing setting up employees etc in the new Payroll and keep getting timed out when trying to update anything. Comes up with the followng error code Request to http://reckon-gql-service-production.gqlapi.com:8080/graphql failed, reason: Socket timeout Any idea ?
Hi there, Is there anyone who can help me to find out the issue? I transfer from Reckon One to Reckon Payroll, but it said I do not have permission. See attached. Thanks in advance.
How can I confirm if my payroll program is now STP2 rather than STP1? Thanks
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Manage wages, leave, super and Single Touch Payroll for your employees!
