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Hi everyone, we're super excited to let you know Reckon Payroll has received a significant new update today! Back in September we communicated the change to the sign-in screen for payroll.reckon.com to portal.reckon.com. This was the first stage of a huge navigation upgrade to Reckon Payroll and with today's update, Reckon…
We're really excited to announce a brand new update to Reckon One that not only gives Reckon One a modern new look but also brings all Reckon One functionality under one cohesive interface! Check out what's included in this update! 🎨 A modern new look! Reckon One has been given a makeover with a modern look and feel…
Hi folks Now that Reckon Payroll has been unified with Reckon One (info here), I just wanted to give you a heads up on some changes coming to the Reckon Community very soon. In early January 2025, the Reckon Payroll page here on the Community will be nested under the existing Reckon One page. I'll also be merging the…
Hi Everyone! 👋 After a big focus on getting Reckon Payroll STP2 compliant, we’re back and focusing on our accounting features, in Reckon One. We’ve been going through all of our customer feedback and ideas, and prioritising our roadmap according to what’s important to You. There are a number of ways that we’ve been…
This discussion was created from comments split from: Reckon Payroll upgrade for Reckon One - Frequently Asked Questions (FAQ) 🙋‍♂️.
Hi, I've just upgraded Reckon One Payroll to STP2. I'm processing my first pay run since the upgrade. When I click on the "submit to ATO" button I get an error message "Object reference not set to an instance of an object". I'm not sure what this means or what I need to check. Any suggestions would be welcomed. Thanks
I am upgrading to the new system Wednesday 7th September. However, I have had to report a backpay through Reckon Gov Connect and it won't accept as it says my software ID is invalid. Besides the backpay, I will have a payrun to do on Wednesday prior to the upgrade. How do I report these? Thank
In working through the upgrade I am now getting the following error and cannot access payroll. I was up to reviewing the allowances when this error occurred and cannot move past this point.
I have been migrated to Reckon Payroll from Payroll premier and I used to be able to edit the commission name on each line on the pay slip the on line Reckon Payroll does not seem to give me that option have I missed something? is there a note option? or do I have to do a spreadsheet and attach to a payslip like we did 20…
When I have tried to upgrade to STP2, I notice my Book Name is blank and this is preventing me from moving forward, how can I resolve this?
Hi everyone We're currently investigating reports from some customers who are receiving a 500 Internal Server error message when trying to access an employee and/or a blank menu when attempting to edit a pay run. Screenshot examples of the errors below. Our teams are currently investigating this at the highest priority and…
I have "Super User" access to the Reckon books that I use, but when trying to update for STP2 I keep getting this error. Another post said to take authorisation away and re-give it and wait a few hours, which we have done, but I am still getting the error. Any ideas please?
I ran our first pay run after moving from payroll premier to reckon one but notice the YTD have not updated in the employee's record - it did update on the pay slip though. Any suggestions why this would happen. Also once we have rectified this can I set up STP2 now having done one pay run or do I need to do something else…
How do I make the adjustment where the first two characters must be one of the following: RT, RD..........??
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