Re-installing doesn't bring data from previous installation

I have a problem with one of my accounts in Reckon Accounts Home & Business failing to backup properly.

The backup appears to work but the program then can't reload the original file and I get a simple grey screen which doesn't ever load the original file.

Restoring the most previous backup seems to be OK but after re-keying a month of data I attempt to backup and the same problem occurs.

I tried reinstalling the program but I then have problem of much of my earlier data not appearing when the files are restored.

This is a MAJOR problem as I need to complete my BAS ASAP.

I had an hour chat with a consultant who got into my computer but couldn't solve the problem which he blamed on my using Dropbox for the main data storage.

Even moving the active files to my C:\ drive hasn't made any difference

Jim

Comments

  • GerryWinter
    GerryWinter Accredited Partner Posts: 909 Personal Range Expert Personal Range Expert

    I am working with client at the moment who is having similar issues, will talk to Reckon tomorrow and will keep you informed.

    Gerry 0418907140 

    [email protected]

  • GerryWinter
    GerryWinter Accredited Partner Posts: 909 Personal Range Expert Personal Range Expert

    It makes no difference where its backed up, i think its file specific.

    Gerry 0418907140 

    [email protected]

  • jimat
    jimat Member Posts: 5

    Zappy

    If I restore from the most recent backup file I get a grey screen and the program locks- "program not responding"

    I can restore from the previous backup and that works.

    if I rekey the new data ( a months worth which takes me several hours) and then try to run a backup I get all sorts of error messages starting with :-

    " unable to close source files"

    then Unable to open the data file

    Then unable to reload the current file after copy

    then a backup error occurred

    then nothing- grey screen - "program is not responding" send to windows etc etc.


    I have several accounts and the others seem to load correctly.

    However I decided to re-install the program and now have problems with some of the other account missing data.


    Further I tried to create a totally new version of the affected file but that doesn't work well because I can't work out how to create a QIF file to import the memorised transactions, categories etc.

    Jim

  • Rav
    Rav Administrator Posts: 12,632 Community Manager Community Manager

    Hi Jim,

    This may have already been covered however can you please shorten your file name to less than 8 characters if its a longer file name and see if that makes any difference.

  • jimat
    jimat Member Posts: 5

    G'day Rav,

    The original file name is already less than 8 letters.

    The backup.rkn filename is longer as it has a date added.

    Jim

  • jimat
    jimat Member Posts: 5

    I have worked out where the problem is occurring.

    Quicken Backup is corrupting the file!!

    Once again I re-keyed the data . I then quit the program, copied the new files to a safe place and then tried to do a Quicken recommended backup to a rkn file.

    And then I couldn't reload the active file.

    By going to my saved copy I can find a working file.

    See my post above for what happens when I try to backup as recommended by Reckon.


    I have to say I have always had a love/ hate relationship with Quicken/ Reckon. And I have been using it for more than 20 years.

    It really is a crap program now but unfortunately any good alternatives seem to require much more data entry than I want to commit to.

  • jimat
    jimat Member Posts: 5

    This is a repeat of part of a discussion I began a few days ago re "reinstalling Quicken...".

    My basic problem is that if I attempt to back one of my data files I am unable to reload the active file after an apparent failed backup.

    I have worked out where the problem is occurring.

    Quicken Backup is corrupting the file!!

    Once again I re-keyed the data . I then quit the program, copied the new files to a safe place and then tried to do a Quicken recommended backup to a rkn file.

    And then I couldn't reload the active file.

    By going to my saved copy I can find a working file.

    See my post above for what happens when I try to backup as recommended by Reckon.


    I have to say I have always had a love/ hate relationship with Quicken/ Reckon. And I have been using it for more than 20 years. And I am an advantage customer which costs me almost $400 pa.

    It really is a crap program now but unfortunately any good alternatives seem to require much more data entry than I want to commit to.

  • GerryWinter
    GerryWinter Accredited Partner Posts: 909 Personal Range Expert Personal Range Expert

    I think i can fix it for you.

    Gerry 0418907140 

    [email protected]

  • jimat
    jimat Member Posts: 5

    Gerry

    I am all ears

    Jim

  • GerryWinter
    GerryWinter Accredited Partner Posts: 909 Personal Range Expert Personal Range Expert

    Call me and we will work thru it.

    Gerry 0418907140 

    [email protected]