Renewal date
Where can you see the renewal date of Reckon Hosted in the control panel or the program itself?
Comments
-
Hi Kris
Go into the Hosted control panel, click on Manage Users, select your User ID and you'll be presented with information including your expiry date.
Old screenshot but should look something like the below
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
1 -
Thanks, the one place I didn’t go!
0 -
Does this mean it has been renewed- and what happens if it didn’t get renewed on time, would the files still be there pending payment, or would they be lost, except for downloaded backups?
0 -
Just checked in with the Customer Service team around this and if a payment option (credit card) has been loaded on the Hosted account the renewal will occur automatically around 9pm on the renewal date. I'll link some info below on how to add a payment option to the Hosted account.
In the case of this specific account, the team have also let me know that its been renewed successfully.
and what happens if it didn’t get renewed on time, would the files still be there pending payment, or would they be lost, except for downloaded backups?
In regard to the above, if it doesn't get renewed on time the Hosted account goes into an 'expired' status. The files/data will remain intact as we know there are instances where things get lost in the shuffle and a renewal can get missed etc. The Hosted T&C's mention that files will get deleted after 30 days from the expiry.
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
0 -
thanks Rav, yes there are payment details entered, hopefully all good
1
Categories
- All Categories
- 6.4K Accounts Hosted
- 10 📢 Reckon Accounts Hosted - Announcements
- 5.9K Reckon Accounts (Desktop)
- 3 📢 Reckon Accounts Desktop - Announcements
- 1.3K Reckon Payroll 🚀
- 21 📢 Reckon Payroll - Announcements
- 21 Reckon Payroll Help Videos 🎥
- 21 Reckon Mate App
- 2.9K Reckon One
- 7 📢 Reckon One - Announcements
- 10 Reckon Invoices App
- 14 Reckon Insights
- 107 Reckon API
- 822 Payroll Premier
- 307 Point of Sale
- 1.9K Personal Plus and Home & Business
- 62 About Reckon Community