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We're super excited to announce that Pay Templates are now live in Reckon Payroll! This new feature provides the capability to create, manage and update pay setup information for employees in a single location making it easy to apply settings to multiple employees. This helps save time in manual entry, reduce errors and…
Hi everyone, we're super excited to let you know Reckon Payroll has received a significant new update today! Back in September we communicated the change to the sign-in screen for payroll.reckon.com to portal.reckon.com. This was the first stage of a huge navigation upgrade to Reckon Payroll and with today's update, Reckon…
We're really excited to announce a brand new update to Reckon One that not only gives Reckon One a modern new look but also brings all Reckon One functionality under one cohesive interface! Check out what's included in this update! 🎨 A modern new look! Reckon One has been given a makeover with a modern look and feel…
Hi Everyone! 👋 After a big focus on getting Reckon Payroll STP2 compliant, we’re back and focusing on our accounting features, in Reckon One. We’ve been going through all of our customer feedback and ideas, and prioritising our roadmap according to what’s important to You. There are a number of ways that we’ve been…
the message i am getting is that it can't be finished as it contains at least one inACTIVE employee. i only have 1 employee and she is marked as active in the employee list
Hi, When creating an employee file in Reckon Payroll, we have to choose the nationality for the employee if they are on working holiday visa. I am doing it for a staff who is a Mongolian, but there is no Mongolia in the choose tab. Can anyone help me?
We used to run payroll under Reckon One but have been moved by Reckon to their new Payroll module since last August. It’s not a smooth sailing all along but have managed to get by, not until the past 3 fortnightly pay runs which first happened in mid-December last year with one of the pay items on one of the employees’ pay…
when processing annual leave I found that payroll still accumulates annual leave hours for employees where it should not. Does anyone know how to stop this from happening? Support just said the program is not working properly and that I should manually change the annual leave hours after processing the payrun. The old…
trying to update an employee's bank details but keep receiving the error below InterimSTP2EmploymentTypeld can only be used on STP verison 1 Is anyone else having this issue?
Hi I updated 3 employee annual salary in Dec due to salary review and processed payrun on 22 Dec. When I generated Payroll Leave Balance Report on 9 Jan, I find that the OTE Value of leave balance for these 3 employee are based on old salary, not new salary. Does anyone know how to fix this issue? Many thanks Regards…
Hi Rav, We have an employee who has started working with us but he doesn't have super fund as yet. We need to pay him and I was wondering how do we get around this until he provides us with these details? Would I set up a default fund for now and then change it later? Would I have to update the pay run where the default…
Trying to do my first pay run, and getting this error when I try to finalise the pay run. I don't need it to create the journals, so have turned that option to automatically create them off, but still getting this error. I've shared the book with support.
The email used as the user ID has been deregistered. By the way, I lost my password and need to reset it, but it can't be done as the username email can't receive password reset email. Can Reckon help me to reset the password manually? Also, can the system change the username email?
HI Rav, when is this update going to occur? Pretty disappointed that at the end of the quarter i may have to do the numbers manually to lodge my SGC report to the ATO
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Manage wages, leave, super and Single Touch Payroll for your employees!
