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Hi Everyone! 👋 Writing this regular post is one of the favourite parts of my role. We love reading and listening to every piece of customer feedback (and not only what’s shared directly with Reckon; but also far and wide on the internet); digging into it and really understanding what's happening. We work hard on figuring…
Here's a new Reckon One update coming your way and it includes one of our longest standing feature requests! Check out the full inclusions below. ✨ Ability to assign invoice number Its finally here! 🎉 You can now assign and change the invoice number when creating an invoice in Reckon One! This gives you the ability to…
✨ What are Qualifying Earnings? Under Payday Super, super guarantee and super payments made under collective agreements, are calculated from an employee's qualifying earnings (QE). Qualifying earnings is a new STP reporting category which includes payments from ordinary hours of work, and some other payments. QE must be…
Business has restructured from partnership to sole trader and now has a new ABN. Do I need to open a second STP for payroll payments after the restructure?
Hi, for some reason my subscription ceased since my last log in so when I logged in today I was prompted to subscribe. I did that today (at the full price of $9.99 per month) but when I tried to create a Pay Run for a past pay period a message popped up “Failed to create pay run. Please try again” How can I create a pay…
How do you fix this so they are successfully sent to the ATO?
Have had issues with some payroll where dates are entered for when leave is taken. Thought the functionality of entering leave dates was great...but then turns out that Tax is then calculated wrong. The only way to correct this is, do not put in dates, or if you do, you will have to manually adjust to the correct tax. Very…
Hi A reckon One ( & payroll) file has been shared with my partner email. I can see a notification "Book has been shared with you by accounts@*****.com.au 17/1/2024 15:56:51"
Hi guys. Hope someone can help me with this problem. I cannot add an employee's details. This pops up: Employee details not saved Super fund needs to be linked a super contact. Checked the list of Supers on our system, I cannot find any information about this.
How can I export Payroll reports to excel ? I can only see a print option.
I discovered today that I have three error notices form ATO - Reckon needs to put in error email so when you log out you find out that something has gone wrong. In any event I need a fix. I spoke to Reckon Global support and they said they would look into it but after reading several blogs today it suggests you don't have…
Trying to revert to draft in order to update some employee status before resubmitting STP reports, but it only lets me revert the most recent payrun. For every other one, it says that it successfully reverted to draft, but the status does not change on the pay runs. I've had an open case on this for months and haven't been…
Hi everyone. I have just migrated from Payroll Premier to the new Reckon Payroll. My client is in the hospitality industry and we calculate annual leave/personal leave on a 38 hour week, as it should be. Staff hours vary each week could be 45 hours one week could be 24 hours the other week - they are part time/permanent.…
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