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2025 has been such a big year at Reckon! We’ve sought customer feedback every step of the way when making improvements in Reckon One. Our biggest focus this year has been Invoices - we recognise just how important it is for you to get cash flow into your business. Keep on reading to hear how we heard from hundreds of our…
A much requested feature has just been released; the ability to print payslips for multiple employees from a pay run in one go! 🎉 Check out the full details and other inclusions of this update below. ✨ Printing payslips for multiple employees from pay run You can now select one, multiple, or all payslips within a pay run…
A brand new update has just landed for Reckon One, and this one includes a much-awaited enhancement to our payroll reports along with a bunch of other enhancements. Check out the full details of this update below. ✨ Year to Date option now available on payroll reports! Our payroll reports now include the ability to Include…
Reckon Payroll has received a long awaited update that brings in both improved functionality but also fixes some niggly bugs. Check out the inclusions in this release below! ✅ Fix for employees with only an initial YTD balance not appearing in EOFY finalisation The issue where employees with only an initial YTD balance and…
i'm unable to product a ABA and payslips are not sending? any support on this
Hi, I'm unable to edit payslip for individual employees in the upgraded payroll - the right hand pop-up comes up blank when I click the edit button. Also, in the "employees" tab, some of the employee details cannot be viewed and gives an error message: Can someone from the reckon team look into this? I sent message through…
One of my staff ( i have 8 and this is the only full timer if that makes any difference) is adding up the total gross income incorrectly since 1st July, this quarter. All other values are correct, as in tax is correct, super is correct, allowances are correct. My records show the total gross should be $6284.98 and when you…
Hi everyone I am going through and finishing setting up employees etc in the new Payroll and keep getting timed out when trying to update anything. Comes up with the followng error code Request to http://reckon-gql-service-production.gqlapi.com:8080/graphql failed, reason: Socket timeout Any idea ?
Hi there, Is there anyone who can help me to find out the issue? I transfer from Reckon One to Reckon Payroll, but it said I do not have permission. See attached. Thanks in advance.
How can I confirm if my payroll program is now STP2 rather than STP1? Thanks
Hi when i click on the top of the banner to switch to Reckon Payroll this message comes up. There is an issue with your account! Accessing a book in Reckon Payroll requires an associated Reckon GovConnect entity. Either the current book does not have an associated Reckon GovConnect entity, or you do not have permission to…
Just wondering if we are able to customise Payslips in Payroll Web?
I processed the first pay run yesterday post migration from Desktop Payroll Premier to Reckon Payroll - Was not a great experience! We have 94 employees, mostly casuals - this therefore requires me to manually enter the time worked for each employee (most of these employees also have multiple pay rates) a task which…
I created a pay run and status is paid. I have sent to STP yet. i want to amend someone leave. It will allow me to revert to draft but it will not change from paid to draft. Am i doing something wrong?
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