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We're super excited to announce that Pay Templates are now live in Reckon Payroll! This new feature provides the capability to create, manage and update pay setup information for employees in a single location making it easy to apply settings to multiple employees. This helps save time in manual entry, reduce errors and…
Hi everyone, we're super excited to let you know Reckon Payroll has received a significant new update today! Back in September we communicated the change to the sign-in screen for payroll.reckon.com to portal.reckon.com. This was the first stage of a huge navigation upgrade to Reckon Payroll and with today's update, Reckon…
We're really excited to announce a brand new update to Reckon One that not only gives Reckon One a modern new look but also brings all Reckon One functionality under one cohesive interface! Check out what's included in this update! 🎨 A modern new look! Reckon One has been given a makeover with a modern look and feel…
Hi Everyone! 👋 After a big focus on getting Reckon Payroll STP2 compliant, we’re back and focusing on our accounting features, in Reckon One. We’ve been going through all of our customer feedback and ideas, and prioritising our roadmap according to what’s important to You. There are a number of ways that we’ve been…
Reckon Payroll App update v6.0.97 🚀 The Payroll App has received an update to version v6.0.97 which is now available for you to download from your Google Play Store or Apple App Store. This update introduces some enhancements along with adding some further refinements in a few areas. Check out details of the new update…
Hi team, My FY22 pre-filing report on the ATO portal shows an incorrect RESC amount (it was double the correct value). I have traced the problem to the app's YTD value - this had been set to the RESC contribution value when it should have remained at 0, as it had also been included in the FY22 pay runs. This has doubled…
Hi, I have recently upgraded to the premium payroll app from the basic and have been attempting to Prepare for STP Phase 2. But receive Something went wrong message. I have attempted to do this on both the desktop and laptop on different browsers, as I read this worked for another user. This hasn't helped. I am still…
I am trying to do our EOFY Report/Summary for the 2022 - 2023 Financial Year. All the summary amounts do not add up to the correct amount (except for tax). For example the summary for super is $976.25. However when I look into each pay run for this financial year it adds up to $1,043.53. Which is $67.28 out. This is the…
Hi, I am using Payroll basic and have upgraded to Premium about a week ago and I already got charged for the subscription fee. But my software is still show me my plan is basic not premium. Am I doing something wrong? Kind Regards, Selina
The ATO has sent me an error message saying The value specified for an item does not match the item type(value="702.59". Item type = Decimal, uniqueID=http//www.sbr.gov.au/ato/payevntemp:EmployerContributrionsSuperannuationGuaranteeA) Hint:The Mininclusive constraint failed. Can you please help me with this issue?
I have just signed up to the Premium version of this app and for some reason I cannot complete February's payrun. I have entered the relevant data, as I always do but for some reason when I try to 'mark the item as paid', it will not allow me to. A dashboard appears stating.... "Failed to mark payrun as paid" "This payrun…
Hi, my company used to use reckon stp to do STP report to Ato from 07/2020 to 06/2021, and we stop using it when the stp retired since 07/2021. How can we still download the history STP of 2020-2021 financial year because one of our staff has some issue about the tax return of that year. We tried to migrate the data from…
On employee details superannuation is not calculating. I have ticked the box pay preferences on all super guarantee earning items used. It is showing $0.
upgradeed to premium , retstarted phone and app . went to settings pressed 'switch to stp phase 2' and got this list of missing info. These items ARE in the Settings -> Pay Items areas and for the Employee missing info. , they are Australian employees so NO Home Country needs/can be entered . Any ideas ? Thanks terry
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