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Welcome to #TipTuesday! Today we're going to focus on voting for ideas that are raised here on the Community 🙂 We’ve seen a lot of great suggestions coming through lately when it comes to ideas/feature requests for Reckon One (keep them coming!), but we'd love to see more votes as they're exactly what help guide our…
The latest Reckon One update has just landed and its a big one! You can now connect Reckon One with Stripe for easy payments and we've also upgraded the items screen to an all-new experience. Check out the inclusions of this update below! ✨ Stripe is now available with Reckon One! Connecting your Reckon One book with…
2025 has been such a big year at Reckon! We’ve sought customer feedback every step of the way when making improvements in Reckon One. Our biggest focus this year has been Invoices - we recognise just how important it is for you to get cash flow into your business. Keep on reading to hear how we heard from hundreds of our…
Reckon Payroll has received a long awaited update that brings in both improved functionality but also fixes some niggly bugs. Check out the inclusions in this release below! ✅ Fix for employees with only an initial YTD balance not appearing in EOFY finalisation The issue where employees with only an initial YTD balance and…
Hi, I've just upgraded Reckon One Payroll to STP2. I'm processing my first pay run since the upgrade. When I click on the "submit to ATO" button I get an error message "Object reference not set to an instance of an object". I'm not sure what this means or what I need to check. Any suggestions would be welcomed. Thanks
I am upgrading to the new system Wednesday 7th September. However, I have had to report a backpay through Reckon Gov Connect and it won't accept as it says my software ID is invalid. Besides the backpay, I will have a payrun to do on Wednesday prior to the upgrade. How do I report these? Thank
In working through the upgrade I am now getting the following error and cannot access payroll. I was up to reviewing the allowances when this error occurred and cannot move past this point.
I have been migrated to Reckon Payroll from Payroll premier and I used to be able to edit the commission name on each line on the pay slip the on line Reckon Payroll does not seem to give me that option have I missed something? is there a note option? or do I have to do a spreadsheet and attach to a payslip like we did 20…
When I have tried to upgrade to STP2, I notice my Book Name is blank and this is preventing me from moving forward, how can I resolve this?
Hi everyone We're currently investigating reports from some customers who are receiving a 500 Internal Server error message when trying to access an employee and/or a blank menu when attempting to edit a pay run. Screenshot examples of the errors below. Our teams are currently investigating this at the highest priority and…
I have "Super User" access to the Reckon books that I use, but when trying to update for STP2 I keep getting this error. Another post said to take authorisation away and re-give it and wait a few hours, which we have done, but I am still getting the error. Any ideas please?
I ran our first pay run after moving from payroll premier to reckon one but notice the YTD have not updated in the employee's record - it did update on the pay slip though. Any suggestions why this would happen. Also once we have rectified this can I set up STP2 now having done one pay run or do I need to do something else…
How do I make the adjustment where the first two characters must be one of the following: RT, RD..........??
Hi Salary Sacrifice is showing as Total RECS rather than Total Superannuation - in YTD summary This was because the incorrect setting of pay item/superannuation please see below screenshot. Please assist how to amend the setting. Thanks Elizabeth
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Click here to check out details of the new features, enhancements and bug fixes released to Reckon Payroll!
We'd love to hear it! Add your feature request or vote for existing ideas that are important to you
Manage wages, leave, super and Single Touch Payroll for your employees!
