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Our teams have been working away on some really exciting upgrades for reports in Reckon One and I’m super excited to share that we’re getting close to putting them in your hands 🙌 Before we roll these changes out more broadly, we’re looking for a small group of Community members to get early access and help shape the final…
Payday Super is coming into effect on 1 July 2026 - and we’re here to help you get compliant, confident, and ahead of the curve ✅ We’re visiting nine locations nationwide in April and May 2026 with clear, practical sessions that cut through the noise and show you exactly what you need to do. Why attend? Understand what…
The upgrades just keep coming and we're super excited about this one! Payruns have received a major improvement in this latest Reckon One release! Check out the full details below. ✨ A new & improved payrun experience! Creating a payrun has been given a major enhancement with the introduction of a full-page editing screen…
I have just migrated to STP phrase 2, and attempted to update an employee details. Then this happened: If I enter the edit employee it allows me to go into the Leave set up, then save and I received this message: Employee details not saved ErrorCode occurred while creating employee from the payrun Need help how to resolve…
I've migrated to STP2 and all was going well until the app froze on my iPhone 13. I've tried downloading again but nothing moves it. What is the solution? I can't seem to complete the pay run on the desktop either although it's not frozen there.
We have just switched over to Reckon One from payroll premier. The first pay run has been undertaken but the pay slips are not being received by email by either the employees or myself (cc myself). I have ticked the employees and sent by the program but they are not being received - all staff emails are correct Appreciate…
I have upgraded the system to STP phase 2 , I am unable to add new employee. I am informed that" employee details not saved because super fund needs to be linked a super contact". However, I can only complete leave entitlements settings, the rest function appear to be grey, no way to move to other employee setup function,…
I am missing an employee after migration from Payroll Premier. As I am still waiting for an answer from Technical Support via the messenger app, I have gone through and entered him manually, and the YTD figures that were calculated as from the last pay processed in Payroll Premier. Does this affect his totals in the ATO…
I am having an issue with one employee coming up as incomplete after migrating our data yesterday . Employee details not saved ErrorCode occurred while creating employee from the payrun I have gone in and changed the email address which the system accepts but on the leave accrual page I get the above message no matter what…
Once I have logged in to Reckon one book and across the top it says STP Phase 2 is here! Head over to our new and improved payroll experience and get ready for the next phase of Single Touch Payroll before 1 October 2023. Learn More Click on that and you select company - step 1 of 3 Step 2 of 3 is Status ACTIVE Branch…
We have just moved from payroll premier to the cloud based payroll program - I have just tried a pay run and note that the superannuation is not being calculated despite being set up in each employee - even when I go to modify in the pay run to percentage as it keeps defaulting to super rate it doesn't calculate. Any…
We have just moved from payroll premier to cloud based payroll program and after my first pay run the pay slips are not going by email even though I clicked email payslips and cc myself - none were received by employees or myself. Is there a specific setting that needs to be updated? Look forward to a reply as soon as…
Hi I have lodged a call and my query has been escalated but I haven't heard anything. Our payrun starts tomorrow Wednesday and every time I try and log on to the new phase I get 3 blue dots like it's thinking and nothing happens. Has anyone else experienced this? Its been doing this since last wednesday. Thanks
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