In Phase 1, I could set up the default password when I send out the payslip. For existing employees, the default password still works. I have added a new employee. Where do I set the default password?…
Hi, what is the best way to do this please? I did four pay runs with STPs submitted and marked as "success" in GovConnect, but I used the wrong ATO Branch code for them. Reckon support, when contacted…
Hello team, The STP submission has been stuck in "pending" status for a couple of hours. Normally, it uploads within a minute, or I receive an error within 1-2 minutes. I've never seen it remain pendi…
I have the below 2 issues with Reckon STP. Issue 1 PAYG Payment summary taking ages to get on some employees MyGov account When I have reported the EOFY STP to the government, not all employees are ge…
Hi there, We are currently unable to finalise our STP2 Finalisation for 2023/2024 due to our end of year finalisation report not matching what we have paid our employees through the year. We have been…
Getting started with Reckon Payroll and STP submissions? Registering your Software ID with the ATO is a crucial step for Single Touch Payroll submissions and must be completed prior to your first STP …
EOFY is upon us yet again and this year we're heading into our first EOFY under STP Phase 2. For some of our valued users, this may also be your first EOFY using Reckon Payroll. 🗃️ Reconciling your E…
When I create new employee, after setup step 1&2, I can't go to next step due to error message: 'unable to determine default super fund for super guarantee'. I have added default super under super fun…
As you know STP Phase 2 reporting took effect this 2023/24 financial year and you're more than likely well into it and accustomed to it at this stage. As we head into End of Financial Year, this is ju…
Hi all! If we change employee details eg. address or going from part-time to full-time. Does this new information upload to ATO when we process the next STP?
Hi I am trying to update my (Reckon Accounts Hosted) payroll for an employee who has a novated lease. We are deducting an amount per month pre tax, and showing the deduction in STP correctly (deductio…
Help please!!! I have the situation where the Pay run of 30 November has duplicated - once in Nov and once in Dec - resulting in the PAYG being prefilled with the extra pay run amount. I tried the "fi…
I have a single employee. I had previously been reassured by posts that stated that the STP reporting was a YTD system, and that when I noticed an STP submission had been rejected by the ATO from a pa…
I have enter the same payroll twice on stp. It shows on my portal as 2 payruns and it also shows at the ATO as 2 payruns. How do I reverse or delete a pay run using the STP.
