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Payslip , ABA file etc...
In Phase 1, I could set up the default password when I send out the payslip. For existing employees, the default password still works. I have added a new employee. Where do I set the default password? The new staff just told me that her payslip is not password-protected. Also, where can I set up the default message with…
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Need to change Branch used in already submitted STPs
Hi, what is the best way to do this please? I did four pay runs with STPs submitted and marked as "success" in GovConnect, but I used the wrong ATO Branch code for them. Reckon support, when contacted by my Accountant about this, suggested a very complicated process, which we don't think will actually work. I am fairly IT…
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STP upload status pending for over two hours
Hello team, The STP submission has been stuck in "pending" status for a couple of hours. Normally, it uploads within a minute, or I receive an error within 1-2 minutes. I've never seen it remain pending for this long. Could anyone advise on what might be causing this. Should I just keep waiting? Thank you!
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Why is Reckon stuffing up the STP?
I have the below 2 issues with Reckon STP. Issue 1 PAYG Payment summary taking ages to get on some employees MyGov account When I have reported the EOFY STP to the government, not all employees are getting the PAYG Payment Summary added to their MyGov straight away. For example, we have 2 employee's that use the same tax…
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STP2 FINALISATION - ISSUE ON BACK END NO UPDATE FROM YOUR CUSTOMER CENTRE TEAM
Hi there, We are currently unable to finalise our STP2 Finalisation for 2023/2024 due to our end of year finalisation report not matching what we have paid our employees through the year. We have been advised we are unable to amend this report and it would need to be done by Reckon. We have put a case in on 9th of July and…
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Where do I find my Software ID in Reckon Payroll?
Getting started with Reckon Payroll and STP submissions? Registering your Software ID with the ATO is a crucial step for Single Touch Payroll submissions and must be completed prior to your first STP submission being sent. Its really easy to find your Software ID in Reckon Payroll and we've put together step by step…
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Understanding how to prepare and reconcile your EOFY with Reckon Payroll 📅
EOFY is upon us yet again and this year we're heading into our first EOFY under STP Phase 2. For some of our valued users, this may also be your first EOFY using Reckon Payroll. 🗃️ Reconciling your EOFY To get an understanding of how to get prepared/reconcile your End of Financial Year finalisation in Reckon Payroll we've…
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Can't add new employee when setup new book
When I create new employee, after setup step 1&2, I can't go to next step due to error message: 'unable to determine default super fund for super guarantee'. I have added default super under super fund tab. I've added salary sacrifice for super under pay items: superannuation tab. However, I can't add super guarantee under…
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Disaggregation of gross in your EOFY finalisation in Reckon Payroll 📅
As you know STP Phase 2 reporting took effect this 2023/24 financial year and you're more than likely well into it and accustomed to it at this stage. As we head into End of Financial Year, this is just a little heads up to keep in mind how balances appear in your EOFY finalisation in Reckon Payroll since the…
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STP
Hi all! If we change employee details eg. address or going from part-time to full-time. Does this new information upload to ATO when we process the next STP?
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STP phase 2 RFBA
Hi I am trying to update my (Reckon Accounts Hosted) payroll for an employee who has a novated lease. We are deducting an amount per month pre tax, and showing the deduction in STP correctly (deduction type O), but I need to report the RFBA amount. I think I do this via the "payroll setup - YTD amounts" section. I have…
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STP double up in ATO PAYG
Help please!!! I have the situation where the Pay run of 30 November has duplicated - once in Nov and once in Dec - resulting in the PAYG being prefilled with the extra pay run amount. I tried the "fix" in troubleshooting - which has now wiped out the pay run amounts from Reckon Pay Summary but hey it's still in STP/ATO…
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Salary Sacrifice Other Employee Benefits (O)
Hi, I have payroll items "Laptop, PDA, Mobile" (Type - Company Contribution, Tax Tracking - Salary Sacrifice Other Benefits) and "Expenses Levy" (Type - Deduction, Tax Tracking - Gross Payments) that I have used in the past to track salary sacrifice items such as electronic devices. "Laptop, PDA, Mobile" has a +ve figure,…
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Rejected STP not displaying on STP record in
I have a single employee. I had previously been reassured by posts that stated that the STP reporting was a YTD system, and that when I noticed an STP submission had been rejected by the ATO from a payrun in August, that it was rectified with the subsequent When I log into the ATO to pay my Activity Statement. I notice…
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STP reporting
I have enter the same payroll twice on stp. It shows on my portal as 2 payruns and it also shows at the ATO as 2 payruns. How do I reverse or delete a pay run using the STP.