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Switching Payroll from QuickBooks to Reckon One – Do I Need to Migrate Data?
I have a client who’s been using QuickBooks for payroll from July 1, 2024, to December 31, 2024 but the previous accountant made some mistakes. Now they want us to take over and correct their payroll reporting using Reckon One. Do I need to migrate all the payroll data from QuickBooks to Reckon One, or can I just create…
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Leave Balance and accrual value Report not correct
Hi, I’m experiencing an issue with the leave balances and accrual value report in Reckon One. I noticed that the OTE value calculation for one of the employee’s annual leave, long service leave, and personal leave is based on their previous salary instead of their latest annual salary after the review. I tried deleting and…
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Employee gone from Casual to Full-time
Hi Rav, I have an employee who has been promoted from casual to fulltime. Have changed his employment status accordingly; however, it won't let me add leave entitlements to his employee file - there's no 'edit button'? I click on the 'let's configure… screen' and then it just goes blank with no option to edit? 1st screen:…
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📢 Get notified of the latest Reckon Payroll news & info.. follow the new announcements page! 🆕
Its now super simple to stay notified of the latest important info for Reckon Payroll, simply hit the Follow button on our new dedicated Reckon Payroll announcements page and you'll automatically receive an email notification as soon as a new announcement for Reckon Payroll is posted! Importantly, this is separate from…
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Travel Allowance not correctly displaying
Employee receives a Daily Travel Allowance, and when we edit the Travel Allowance Qty, on the side screen it is calculating correctly, so we click DONE & DONE, however on the main screen for the PayRun it isn't changing from their base qty? When I try to edit this employee again, it is correct in their side screen Summary,…
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The Reckon Payroll App is now available for Reckon One users upgraded to Reckon Payroll! 📱
We're excited to announce Reckon One users who have upgraded to Reckon Payroll can now access Reckon Payroll from your mobile, with our free companion app! Process pay runs, manage leave and STP reporting from your smartphone. All your data syncs seamlessly across devices, giving you the ultimate flexibility to manage your…
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I have a Google or Office 365 login, how do I access the Reckon Payroll App? 📱
Changing your Reckon Portal login from SSO to a regular login The Reckon Portal currently supports both Microsoft Office 365 and Google single sign on (SSO) login. This is convenient as you don't have to deal with entering an email address and password combination. However using an SSO login can restrict you from logging…
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My R1 timesheets are being doubled on R Payroll
I have managed to work out timesheets, and how they are imported into Payroll PayRun. But every employee gets a double entry. e.g. Ordinary x 76 hours + Ordinary x 76 hours + Super 11% + Super 11%. It doesn't matter whether the employee completes a timesheet or not, both situations cause duplicates: For employees who do…
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How to fix - There is an issue with your account! 🔒 when upgrading to Reckon Payroll
There is an issue with your account - Important things to check If you've been using Reckon One for payroll and STP submissions for a while and are now in the process of upgrading to Reckon Payroll but encountering the above message, there are a few things to check. 1️⃣ Your branch number in Reckon One is blank Check the…
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Leave Opening Balances
Hi, Previously in Reckon One, to add a Leave Opening Balance for an employee, it was entered under Settings, but with the new Payroll in Reckon One, this doesnt seem to be the case... Can someone please direct me to where I can add a LSL Opening Balance for an employee? Thanks!
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How to print a pay slip for past pay run once switched to STP Phase 2
Hi, Can I please be given the steps to print a pay slip from a STP Phase 1 pay run now that I have switched to Phase 2? There doesn't seem to be a 'button' or indicator anywhere like in Phase 1 to print pay slips. Thanks in advance
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Reckon One upgrade to Reckon Payroll: How-to Help Videos 💁📽️
Congratulations on making the upgrade to the next-gen payroll experience, Reckon Payroll in your Reckon One book! 🎉 We know its going to be an adjustment from what you're used to but we've got you covered with some short, sharp, how-to videos that walk you through exactly how to perform the most common tasks in Reckon…
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⌛ Calling all Reckon One payroll users! Upgrade to STP Phase 2 now!
Are you a Reckon One payroll user? Don't forget to make the switch to STP Phase 2 Over 70% of Reckon customers have successfully completed their upgrade to Reckon Payroll and STP Phase 2. Its essential your business completes this transition by 30 September 2023 to remain compliant. Don't worry though, its super easy to…
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We are using ReckonOne to do our payroll, do we need to upgrade to Reckon Payroll?
Hi we been using ReckonOne with Payrole Lite to process our payroll. When I click on the link at the top to look at Reckon Payroll it says "You don't have access to this book. Please check the account you signed in with" as I assume this is a seperate product. Do we need to upgrade from ReckonOne to Reckon Payrole to…