-
Image printing too large on invoice
Hi, I have noticed that since the new upgrade, I can no longer print out a customer invoice with our logo correctly. When I check the print preview, it is showing our logo and address correctly, however when I print, the logo is so big that it is cut off. I have to go to customise invoice, manage templates, customised…
-
Date format on new RAH platform
So I started using the new platform experience on Friday 9th, and wanted to upload a file - that's when I discovered no more little toolbox. Anyway, worked that out and uploaded the file - however when I went to locate it found the date was in the MM/DD/YY format - I always thought we used the DD/MM/YY format in Australia…
-
What does this mean - No streaming resources are available
Two of our team members this morning have this error message when trying to logon to Hosted. As it is too early for Reckon staff, does anyone else know what this may mean
-
Files folder
I am having trouble deleting files and folders. I have ticked the file and gone to actions and clicked Delete - nothing happens. I also tick a folder and go to actions and delete is greyed out . Just realised I could do it the old way, File Open or restore
-
Can't paste in the new Hosted platform
This discussion was created from comments split from: Moving files in the new Hosted platform.
-
Invoice printing issues with new Reckon Accounts Hosted
The layout of my invoices has changed with the new update and also my log won't print correctly. The logo looks correct when you email the invoice, but when you print it from Reckon it looks like the attached file This is what it looks like if emailed: How do I fix this issue?
-
Unable to Open Two Company Files Simultaneously Since Platform Update
Hi, Since the new Reckon platform was launched, I’ve noticed that I can no longer open two company files at the same time. This is a feature I relied on regularly, as I need to enter data in two different company files side by side. Is there a workaround or update planned to restore this functionality? Thanks in advance…
-
New Reckon Accounts Hosted printing page not loading for EOM Statements run
Logging into Reckon Accounts Hosted this morning, we were launched to the new updated version. I've attempted to start the End of Month process to create customer statements and have found the usual print screen no longer springboards to open a new tab with the list of statements for viewing prior to printing off. In fact,…
-
Copy Paste no longer works
Hello All, Since Reckon moved to the "new platform, "the Ctrl C from another program then Ctrl V into Reckon no longer works for us. For example, Ctrl C of a customer's Purchase Order number from our job management program to Ctrl V into the Purchase Order number field in the Reckon Invoice no longer works. It will not…
-
Difficulties copying and pasting
This discussion was created from comments split from: Getting to know the new Reckon Accounts Hosted platform experience! ✨.
-
Confirmation message before delete
Hi Reckon team I love the ability to delete multiple files in the new Hosted upgrade. I just have a suggestion though, it's now become so easy to delete files, almost too easy, so it might be worthwhile implementing a final confirmation message in between clicking delete and the files actually being deleted.
-
STP Report downloading
In the new upgrade I found that once I Exported and saved the STP file as usual to the Q drive, it then opens GovConnect again as usual, but when I went to Upload the above file, it just opens my File Explorer which is not where the Exported file is, I can't see how you get to the Q Drive?. Have I done something wrong?
-
Display date in new Reckon version
I backed up and then went to download from the new Files window. I always click on Date Modified to display the latest file in any window. I was a bit confused until I realised that it’s displayed in American format despite Australia selected in the Regional Settings tab. Maybe this is why some people are having problems…
-
Font on 1 May release
A number of our users are having difficulty reading their Reckon Hosted screens with the new upgrade. The fonts are light and pixelated. Any one else having similar problems?
-
How to enable access to the clipboard if I didn't do it?
This discussion was created from comments split from: New Hosted Experience only for some of our users? And clipboard issues.