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Why can't I copy and paste, or print in the new Reckon Accounts Hosted platform?
Hey everyone! If you've recently made the switch to the new Reckon Accounts Hosted platform and are experiencing trouble with copying and pasting between your computer and Hosted, or printing from Hosted, the problem might be simple — your browser settings! To make the most of the new platform experience, it's important to…
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#TipTuesday - Where has the floating toolbar gone? Introducing the My Files menu! ✨
Reckon Accounts Hosted is upgrading to a new platform experience! We're progressively releasing the new platform to small groups of users so you may have upgraded already 🙂 If you haven't, don't worry we're aiming to have all users on the new platform by the end of May. As part of this upgrade, the floating toolbar that…
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Downloading & uploading files in Reckon Accounts Hosted ⬇️⬆️
Downloading and uploading files is really easy using the new My Files menu which replaces the Floating Toolbar. You can now download or upload multiple files in one go! Check out our how-to video below for a walkthrough on downloading and uploading files in Reckon Accounts Hosted's new platform.
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Keyboard on Ipad
I have always used a 3 finger tap on the iPad to open the keyboard, that is no longer working. I often need to use Safari on iPad I have just found the Open Keyboard command in the new FnKeys tab on the top toolbar
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Missing logo image on printed invoices after upgrading 🖼️🖨️
Hi everyone We've received a small number of reports from Reckon Accounts Hosted users that their logo image has disappeared when printing their invoices after upgrading to the new platform. Invoices that are emailed retain the logo image correctly however printed copies are appearing blank where the image should be. This…
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Paper Size setting has changed to Letter in Printer Setup
This discussion was created from comments split from: Missing logo image on printed invoices after upgrading 🖼️🖨️.
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Amazon wants to see text and images copied to the clipboard
I cant seem to get rid of the annoying message as shown on the top left and side of my screen. Any help available?
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Paper Size set to Letter
This discussion was created from comments split from: Quickbooks vs Reckon Hosted.
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SAML
I keep getting logged out within a few minutes and something has come up to say extend the SAML session? I don't understand this and where this is also located to do it. Can someone please help as this is driving me absolutely crazy. Thanks Debbie
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Tabs keep opening
This discussion was created from comments split from: New Hosted Experience only for some of our users? And clipboard issues.
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Blank screen when accessing files
This discussion was created from comments split from: Search error on the Reckon Community (2 July 2025).
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My logo appears in print preview but not when I print since 2025 update
I get this message when I try to reload it, has anyone else experienced this since update
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Getting to know the new Reckon Accounts Hosted platform experience! ✨
Reckon Accounts Hosted has been upgraded to a new platform experience and we're really excited for you to start using it! We've put together some helpful tips in getting started with Reckon Accounts Hosted new experience below. 💻 Browser permissions After logging into the new Reckon Accounts Hosted platform, you'll be…
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Pop up box covering menu
The above pop up box has been showing in the top left corner of my accounts since yesterday and I can't seem to remove it. It is covering all the menu items there and will not go away.
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Certificate-based authentication is not available
One user out of 6 online this morning, has got this the below error message on screen… Does anyone know what it means, and how to get around it. I have cleared internet data etc. (cookies / data / reset site permissions) It is now sitting on the "Connecting" screen, but has got no further…