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How do I change the Hosted Screen Resolution - it's noticeably fuzzy on Mac with Retina display
Since upgrading to a Mac with Retina display, I have noticed that the clarity of Accounts Hosted is very poor. I'm running it through Chrome, and while I'm pleased I no longer get the pixellation issues that I did on my old Mac, the "fuzziness" of the screen when using hosted is irritating (both to my eyes, and mentally!).…
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Reckon Logging us out of our Company File
One frustrating thing with the old platform was the number of occasions on which one could be logged out of our Company file by the system. On many occasions, this meant then having to log back in through the Control Panel, in order to Log Off Remote Sessions. I have had many instances with the new Platform, where I have…
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Logo still on invoices, but now has a partial outline
I was print previewing an invoice to save, and all looked fine, then when I saved the file, there is a partial border around the logo. Its not in the layout design. Have uploaded the image again, but still there. Any solutions? Thanks
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Pop up box wont go away
As per the attached screen shot the pop up box won't go away. A 2nd box pops up behind it but I can't see it. It is also stopping me from accessing the tabs along the top of the dashboard .
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no printer
Hi all, since reckon update i can't print. with the options Reckon have suggested i have no padlock icon to allow pop ups nor the clipboard icon. i am using Mac not windows so this may be different but no options suggested for Mac users thanks in advance.
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Why am I getting popups from Amazon when I go to Full Screen Mode?
Why am I getting popups from Amazon when I go to Full Screen Mode? This is making my reconsider Reckon Accounts if there is a partnership with Amazon. I do not pay a subscription to have ads popping up!
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Failed to Setup the connection
The last couple of days I have been getting the below message when Launching Reckon Accounts Hosted. Yesterday I cleared caches etc and it worked, but today that is not helping: Is there a setting or something that I need to change? I have been using it previously everyday without any problems. Bronnie
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Copy and paste isn't working on Chrome
This discussion was created from comments split from: Clipboard in update.
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Missing logo image on printed invoices after upgrading 🖼️🖨️
Hi everyone We've received a small number of reports from Reckon Accounts Hosted users that their logo image has disappeared when printing their invoices after upgrading to the new platform. Invoices that are emailed retain the logo image correctly however printed copies are appearing blank where the image should be. This…
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Clipboard in update
The new clipboard doesn't have the same functionality since the update is this going to be rectified. I need to copy and paste into Reckon for all invoices and it won't copy multiple lines anymore and it's twice as much work to do it now. Also not sure why there is a clipboard at all I used to be able to copy directly in,…
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How do I copy and paste?
This discussion was created from comments split from: no toolbox now - have a line of options instead.
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#TipTuesday - Display Resolutions in Hosted
Good morning everyone🌞 I hope you had a great weekend. For today's #TipTuesday, we will be covering display resolutions in our new Reckon Accounts Hosted environment. You may want to change or adjust the resolution of the new environment to allow for better image quality, text clarity and how much content we can fit on…
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Trying to download an ABA from My Files
Hi There, After upadte in reckon, I am strugling with downloading the files from Reckon Accounts Hosted, for example I need ABA file to upload it to our bank for payment processing. For reference I am attaching the screenshot, when I am downloading a file and when I try to open it In my system it says file is unverified…
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I cant open my account hosted
Since the update i cant open my reckon account hosted
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Zoom feature on new Accounts Hosted Platform
The ability to zoom in on the page only results in 200% with the mouse pointer duplicated and hard to use as well as the page does not adjust to fit in the screen. The old version allowed you to increase the size of the page to increase the fonts, etc with ease.