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We're super excited to announce that Pay Templates are now live in Reckon Payroll! This new feature provides the capability to create, manage and update pay setup information for employees in a single location making it easy to apply settings to multiple employees. This helps save time in manual entry, reduce errors and…
Hi everyone, we're super excited to let you know Reckon Payroll has received a significant new update today! Back in September we communicated the change to the sign-in screen for payroll.reckon.com to portal.reckon.com. This was the first stage of a huge navigation upgrade to Reckon Payroll and with today's update, Reckon…
We're really excited to announce a brand new update to Reckon One that not only gives Reckon One a modern new look but also brings all Reckon One functionality under one cohesive interface! Check out what's included in this update! 🎨 A modern new look! Reckon One has been given a makeover with a modern look and feel…
Hi Everyone! 👋 After a big focus on getting Reckon Payroll STP2 compliant, we’re back and focusing on our accounting features, in Reckon One. We’ve been going through all of our customer feedback and ideas, and prioritising our roadmap according to what’s important to You. There are a number of ways that we’ve been…
I have been migrated to Reckon Payroll from Payroll premier and I used to be able to edit the commission name on each line on the pay slip the on line Reckon Payroll does not seem to give me that option have I missed something? is there a note option? or do I have to do a spreadsheet and attach to a payslip like we did 20…
When I have tried to upgrade to STP2, I notice my Book Name is blank and this is preventing me from moving forward, how can I resolve this?
Hi everyone We're currently investigating reports from some customers who are receiving a 500 Internal Server error message when trying to access an employee and/or a blank menu when attempting to edit a pay run. Screenshot examples of the errors below. Our teams are currently investigating this at the highest priority and…
I have "Super User" access to the Reckon books that I use, but when trying to update for STP2 I keep getting this error. Another post said to take authorisation away and re-give it and wait a few hours, which we have done, but I am still getting the error. Any ideas please?
I ran our first pay run after moving from payroll premier to reckon one but notice the YTD have not updated in the employee's record - it did update on the pay slip though. Any suggestions why this would happen. Also once we have rectified this can I set up STP2 now having done one pay run or do I need to do something else…
How do I make the adjustment where the first two characters must be one of the following: RT, RD..........??
Hi Salary Sacrifice is showing as Total RECS rather than Total Superannuation - in YTD summary This was because the incorrect setting of pay item/superannuation please see below screenshot. Please assist how to amend the setting. Thanks Elizabeth
Have just changed to the new STP2 system and doing a payrun but need to edit several employees. Click on the edit icon and the screen appears but doesn't load... Any suggestions? Thanks
This just isn't cutting it..... Don't need the reports index in the print just the vital details which won't print as the Reports index is taking up all the room...... Thanks
with all the changes, how about fixing the loading times so you don't have to lose half the day trying to do a pay run. also good job on stp phase 2 not being able to change any payslips
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Manage wages, leave, super and Single Touch Payroll for your employees!