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MFA code not working
This discussion was created from comments split from: 'Remember Me' changes to Reckon Accounts Hosted login.
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Constant Report Searching
HI, Ive noticed that this week that when I log into Reckon, it says report searching and eventually comes up with the Company Snapshot (which I have not set on my log in) and when I process anything - invoice, supplier invoice, even payroll - it say working, then says "report searching - why is this? I have not changed any…
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Printing Payslips
Would be a good idea if we could print all payslips rather than having to print them individually. This was able to be done in Payroll Premier
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How to apply refund to customer invoice
Our customers need to make a deposit of $200 before we can submit works. We create an invoice and then apply the $200 payment to the invoice. If the works come to the total of being under $200 the difference is refunded. For the works a new invoice is completed and then the deposit is deducted of the amount. The issue Im…
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Don't Allow Credit Card Purchases to be made from Customers
I can't see the reason behind allowing credit card purchases to be made from Customers. All other purchases can only be raised against Suppliers, and Sales can only be made to Customers. When the same entity can sometimes be both customer and supplier you have to create a Customer and Supplier but the current situation…
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Copying and Pasting
I have just had to re-install everything on my PC. I am now unable to just copy and paste into accounts hosted unless I use the clipboard, which is beyond frustrating. I am using Chrome as my browser and have checked through suggestions in previous strands but none work. Please can anyone help me.
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Service / Database issues with Reckon Accounts v34 Premier Edition (2025)
I'm having a really strange experience with the latest v34. It seems to install a QuickbooksDB35 service which is overriding the QuickbooksDB34 and preventing database access entirely. I can't find ANY references to the existence of the DB35 service, and I've tried everything I can think of to make it work "out of the box"…
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Frozen when sending remittance advices in RAH
I have selected remittance advices to email, which I do on a regular basis. It has sent a couple and now frozen. I can't get out of it. any suggestions?
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Expenses feature no longer available in NZ
After the recent update a month ago i can't input or access expenses and wondering if anybody else has this issue? I've spent too much time on the phone with support and they can't seem to help. They can't export the expenses for me to reconcile so I'm blind to all expenses i've input. It seems crazy as you have to keep 7…
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How to apply refund to customer invoice
Our customers need to make a deposit of $200 before we can submit works. We create an invoice and then apply the $200 payment to the invoice. If the works come to the total of being under $200 the difference is refunded. For the works a new invoice is completed and then the deposit is deducted of the amount. The issue Im…
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Payday Super Beam - EFT payment
Hi I need to have all the information for the various ways to pay Payday Super so I can let the CEO know the details. We will most likely be using option b. EFT payment as we use it already for Reckon. How can I find out what the EFT details will be beforehand so I can get approval to pay into that account? We have to get…
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Transferring a backup from USB to Hosted
I am trying to transfer a back up copy from Reckon Desktop to Reckon Hosted via a USB. I have save the accounts from Desktop to the USB but I cannot figure out how to get the file from the USB. I did it a few months ago, but I can't remember how I got there. I know it was tricky until I found a way. PS I have not long had…
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'Remember Me' changes to Reckon Accounts Hosted login
Hi everyone Just wanted to give you a heads up on some changes that we've had to implement to Reckon Accounts Hosted's login screen, specifically to the Remember Me feature. To meet the ATO's security framework requirements, the Remember Me option will now only save your Reckon Accounts Hosted user name and will expire…
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Gratuity payment
We are paying an ex employee a gratuity payment (set amount) each pay period for a period of time. I am currently deducting Tax from this but is he entitled to Super as it is not deemed OTE? Should this payment appear under a different Payroll Item than his pervious Salary (OTE)? What is the payroll item and how do I open…
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Payroll - Employee Return
We have an employee that worked for us over 6mths ago who has now returned. Do I create a new file and code number or re-activate his old file?