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I have two different companies which l need to register STP2 for.
I have a company which l have been doing their STP2, logging into Reckon Portal with my email address and password. This company has now sold to another company so l will be doing both for a while and need to register the new company for STP 2. Do l log in as normal and add the new company to the portal? Or do l set up a…
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One employee's totals not matching EOFY
I am trying to end the financial year - my STP reports and EOFY reports all match however when I do a manual report for wages total from 1.7.24 - 30.6.25 one employee's total does not match the EOFY report total - I can't understand why when the STP reports for this financial year match the EOFY report and everyone else's…
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Possible minor issue with default Super Rate using new tool
Have used the new super rate update tool from V34 (2025) under Employees/Update Super. This seems to update the Active Employees and the payroll Super item to the new rate. But, have found that the default rate that can be set in preferences is not updated and needs to be manually changed (Edit/Preferences/Payroll &…
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Generating ABA from payrun screen
When I process the pays last fortnight, I used the Generate ABA file from the payrun screen. This had quite a few issues as the payroll journal did not show up as usual, and when trying to reconcile the account, the payrun does not show up? Is there anyway I can fix this as I can not reconcile the account. Not sure it was…
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Chart of accounts
I noticed just now that in the latest 2025 version, the only way to delete an unused item in the COA was to use the shortcut Ctrl D. Right click does not have a delete option
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Urgent STP Reporting Errors – Assistance Required
Hi, While reconciling the Payroll Summary Report against the EOFY STP report, I noticed a discrepancy in one employee’s gross wages — out by $96.15. I resubmitted the STP file last night for the relevant pay period, but the employee’s gross amount didn’t update on the EOFY STP finalisation screen. I contacted support this…
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Moved: renew my membership (which has been paid)
This discussion has been moved.
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Give accountant access to my Reckon Hosted file
Hi All, Could someone please point me in the right direction to give my accountant access to my file in Reckon Hosted? They will need to be able to do journals so it can't be read only. Thank you, Suzanne
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MFA for Admin user
We have two users each with their own login for Reckon since the advent of MFA. However to upgrade to the new version you have to login as Admin. Do I use the same Admin password we had prior to MFA and if so which user will the MFA code be sent to? (Prior to MFA we had one user plus the Admin login which was seperate. We…
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Inactive suppliers have been migrated to Reckon One
Prior to migration from desktop to Reckon One, I went through the chart of accounts, and creditors/suppliers and marked lots as inactive, thinking that would help. But now the migration is completed, none of the general ledger accounts have stayed as Inactive. Can't tell with suppliers, I had gone through the Supplier…
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Every month I am being charged on Google play and apple pay for access to the Reckon payroll app.
Every month I am being charged on Google play and apple pay for access to the Reckon payroll app. I have tried multiple times to unsubscribe from either, only to find out that my subscription is ended for both and then have to re subscribe, then the whole process of being billed by both begins again. Wondering if any…
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Allow Multiple Cc’s on Payslip Emails
I manage payroll for a small company and currently send payslips to the employees and Cc myself. I then have to go into my email and forward the emails onto the employer and his accountant. It would be great to be able to add the employer and accountant to the Cc line along with myself.
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Critical Error
Hello, I am experiencing much instability within the payroll part of Reckon Hosted. Last week I was processing pays and when finally finished, and I pressed create I received a critical error and lost all of my work and had to start again (hours wasted). Luckily this then worked. However, today I am trying to send a…
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Payroll Summary Report Not Generating for First Pay Run 2025/2026
We’re currently processing our first pay run for the 2025/2026 financial year and have noticed that the Payroll Summary Report is not generating for this week. All reports for previous weeks are generating as expected. The message displayed is: "No transactions matching your selection were found. The report could not be…
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How to access a Reckon One file shared with me?
Hi, A client shared his Reckon One file with me by entering my email address. I don't use email address to log in to Reckon. When I log in using my Reckon login id and check shared files I cannot see this client's file. Could you please let me know how I can access this file? Thank you, Maria