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Annual leave on pay slip different to annual leave accrual
I am using Reckon Accounts Hosted 2016. I have an employee that had the correct annual leave accrual balance as at 30/6/16 on both his payslip and in the leave balance in his employee file. In reviewing his annual leave balance on his current payslip I have noticed that there is now a difference between the payslip and the…
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Novated lease set up in Reckon Hosted
What is the correct way to set up the 2 payroll items for a novated car lease? PreTax salary Sacrifice (excluding GST) and the Post Tax employee contribution. We are receiving an invoice to pay each week so that will be entered into accounts payable. Does it need to run through a clearing account so that the payroll…
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What happened to Reckon One Themes?
I cannot change the menu panel colour any more
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Migrating from desktop to hosted?
Hi reckon team. We have Reckon Accounts Enterprise: Manufacturing and Wholesale Edition and desktop. We have company files for AU, NZ & UK I am not an accountant or book keeper and our terrific staff are quite busy with regular work so I am wondering about what's involved and the level of "disruption", if any, we'd expect…
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Remove Filter not working on Receipts screen
Hi, There seems to be a number of issues creeping into to Reckon One over the past few weeks. I went to do end of day closing tasks and cannot remove filters from Receipts screen. I have been in and out of screen and started Reckon One again and still an issue. Remove filters was working earlier in the day and still works…
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Completing the Business Activity Statement - W1 query
My figure at W1 (total salary, wages and other payments) does not include holiday pay or leave loading in the Gross Payment that is calculated when preparing the BAS. Do I need to reconfigure something? Thanks
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Reckon Hosted - use from overseas location
Hi I am planning some extended travel next year but will need to have continued access to Hosted during this period. Has anybody had any experience with this? A key concern is receiving the SMS for MFA purposes? thanks
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INACTIVITY TIME OUTS
CAN SOMEONE PLEASE EXPLAIN WHY I KEEP GETTING TIMED OUT AS INACTIVE SO QUICKLY? I LITERALLY JUST RESPOND BRIEFLY (GUESSING 2 MINUTES MAX) TO AN EMAIL AND THEN COME BACK TO HOSTED AND IT HAS TIMED OUT ON ME. CRAZY! DRIVING ME NUTS!
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Why does my Floating Toolbar not have the Clipboard function?
Just wondering why my Floating Toolbar does not have the Clipboard function while my colleagues do. I'm guessing there are some settings on my laptop I need to change, can anyone help? Thanks
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Invalid code error after scanning QR for MFA
This discussion was created from comments split from: Multi Factor Identifier Fault.
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Moved: Completing the Business Activity Statement - W1 query
This discussion has been moved.
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Pure Black Screen Issue When Opening Reckon Account
Hi everyone, Pure Black screen appears whenever I try to open Reckon Accounts. The software seems to start in the background, but the screen remains blank, and I cannot interact with it. I have tried restarting my computer and reinstalling the software, but the issue persists. Has anyone faced this problem or found a…
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Rehired employee remains archived
This discussion was created from comments split from: Reckon Payroll Update! Rehiring a terminated employee ✨.
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Customer Feedback Focus for Reckon One
Hi Everyone! 👋 After a big focus on getting Reckon Payroll STP2 compliant, we’re back and focusing on our accounting features, in Reckon One. We’ve been going through all of our customer feedback and ideas, and prioritising our roadmap according to what’s important to You. There are a number of ways that we’ve been…
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How to setup an independent contractor for super payments in ReckonOne
Hi folks, I have a new independent contractor that I need to pay super for (due to the work being done and the ATO rules around when they are considered an employee for the purposes of superannuation). I've found references about how to set this up in Reckon Desktop, but cannot find any how-to guides as to how to set them…