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Migrated from OKKE - Need help with my data
I am new to RECKON, migrated from OKKE. All data that was migrated is showing as reconciled. Migration happened in April. System says I last reconciled in May, which I didn’t. Transactions for Jan - Feb says reconciled. Transactions from March onwards not reconciled. I can’t enter anything for January. Is this because it…
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Employee photos not appearing
Hi Rav & Reckon team I have added a few of my employees to reckon mate and they have added their own profile photos in the app but those photos don't appear in their profile in Reckon one. Instead it continues to display their initials in the coloured circle. How do I get the photos to display?
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how to set up RDOs in Reckon ONE
HI, iv been on before with issues with RDOS accruing incorrectly , i still haven't found the answer. Hoping going back to beginning with settings will help? We are currently having to manually enter RDO hours. We thought we had finally worked settings out, however we have found no matter what we input for ordinary eg.…
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Reckon Hosted - Cannot access the Customer Centre.
Hi I have been having issues with Reckon Accounts Hosted. I have been entering in data and havent been able to tab across fields. The other issue is I am unable to access my customer Centre click on it and nothing happens.
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Reckon Payroll - STP Phase 2 double recording one of the payrun
Hi, I am using Reckon One (transferred to Reckon Payroll STP Phase 2) and I accidentally doubled recording one of the payrun (I submitted twice from the same payrun). The STP pre-fill on BAS has also recorded double amount of the same payrun. How can I reverse/delete one of the payrun from the ATO? From the first time it…
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Emails are not sending and gets stuck on "Going Online" screen
We are using Reckon Desktop V34 on a MacPro through Parallels Desktop. We have been doing this for years and had no issues sending emails. Previously we used Google as our email client but since the new changes in reckon and converting to Outlook Classic we haven't been able to send emails regardless which settings we try.…
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Adding New Pay Items - Leave without pay (LWOP)
Good morning, Can anyone help me with adding new pay items. I got one full time employee who want to take leave without pay. Thank you.
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Reckon Accounts Hosted login issue - 403:Forbidden error - RESOLVED ✅
Hi everyone We're currently investigating an issue affecting login to Reckon Accounts Hosted. You may be encountering a message similar to the below with a The request failed with HTTP status 403: Forbidden error. Apologies for the inconvenience this is causing at the moment. Our teams are currently investigating this at…
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How to get a Customer Receipts report.
I have been able to get this pre 30.6.25 because only Customers were on R1. Now all the accounting is in R1. I had to supplier refunds in July. I just had to check off all the receipts for the month to find supplier refunds were included. It is not feasible to use the select contacts, to select the hundreds I do want, just…
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Making a cash purchase 🎥
Learn how to enter a cash purchase in your Reckon One book with our how-to video below! https://reckon-1.wistia.com/medias/jahwkdszh9
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Is there an option in Bills to show invoice no.?
Hi all, when I went to apply a payment to a bill, in day to day bills, the invoice number does not show. Only the Bill number shows which doesn't really mean much. I had to go to reports and view a supplier transactions for the supplier to find out the inv. number in the reference column. Is rather time consuming doing…
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Moved: Changing linked bank account from an investment account.
This discussion has been moved.
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Merged: Reckon Hosted Log In Disallowed/Forbidden
This discussion has been merged.
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Ability to request leave in the Reckon Mate app
Give employees the ability to request leave using the Reckon Mate app. Then go through an approval process on Reckon One
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Reckon One update! ✨ A brand new way to self-onboard new employees!
Reckon One has received a new update today which introduces an additional way you can onboard new employees with the Reckon Mate app! This update also includes more enhancements to classifications and more, check out the inclusions below. ✨ Self-onboard your employees with Reckon Mate! We're super excited to introduce a…