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Merged: Reports not Generating
This discussion has been merged.
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Merged: Not able to generate reports..
This discussion has been merged.
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Super on LSL
We have an employee who has taken LSL but when we run the super report for the month, we can see that statutory super hasn't calculated on the LSL amount. Does anyone know how we can fix this? Thanks.
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The value specified for an item does not match the item type
This discussion was created from comments split from: 1 April 2025 payrun not being included in superstream lodgement.
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Reckon Payroll App update! ✨ Classifications are now available in the mobile app!
The Reckon Payroll mobile app has received an update to version 8.5.2 which introduces Classifications to the app! Classifications are a way to tag certain elements which will then appear in your reports and these are now available in payroll. Classifications can be assigned to an employee, pay run or an earnings or…
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Printing bills that are linked to specific accounts
I would like to print out our bills that are linked to specific accounts, when i go to print once i have selected the bill it doesnt show who the bill is for….. i went in to the Settings > Money Out > Bills > Manage Templates > Made sure "Yes" is selected for Company Name, but it still doesnt show the Supplier. How do i…
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Setting up backpay as a payroll item
How do I set up Backpay as a payroll item? Screenshots please.
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Limit field for Super Guarantee
Concessional super is capped - to $30,000pa in 2024. high income earnings (above $260,869pa) will hit this limit and will not qualify for super guarantee payments for the rest of the financial year. Any payments above this amount will incur additional taxation for the employee. A limit field to prevent payment above this…
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1 April 2025 payrun not being included in superstream lodgement
Hi there, I'm going to prepare employee super by SuperStream, however, the total amount is different with my payroll report. Don't know why… I attached screenshot for this problem. Please help me with this issue. Many thanks.
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Black screen of death
2nd time today that I have got the black screen of death….Does anyone know what would cause this
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Ability to add Customer:Job to line item
The ability to add Customer:Job to line items is available in Reckon Hosted. It is not in Bank Data. This seems to be an obvious omission.
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Website address for suppliers
Can you please add an option to put a website address into the suppliers/customers details. It would be nice to have the extra information. Thank you.
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Unable to make system account inactive
Not one things came up in search for this. I have an account in current assets and because the migration coded it to a system bank a/c, I no longer wish to use it. It isn't a real bank a/c. But I don't seem to be able to make it inactive. A couple on months ago, I made a bank a/c inactive and it worked, but I can't find…
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Is the "Remember Me" option not saving the password
Hi all Ive just altered my password on Reckon Hosted ive ticked the Remember Me option but the password isnt saving Am i doing something wrong Thanks in advance
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Unrecoverable error crash when viewing inventory adjustment - Reckon Accounts Hosted 2025 ⚠️
Hi everyone We have been investigating reports of Reckon Accounts Hosted 2025 and Reckon Accounts Desktop v34 crashing with an unrecoverable error message when viewing an inventory adjustment transaction. What's the issue? This issue stems from a new enhancement introduced in the 2025 version designed to hide inactive…