-
How to ask a good question on the Reckon Community 🙋♂️
Hey everyone! Creating a good post or asking a good question on the Reckon Community is important so that you get helpful, relevant and timely responses. Here are some tips! Search for existing posts & answers 🔍 Before posting your question, use the search function on the Reckon Community to see if a similar question has…
-
I need to create a post.. which category do I select?
Hey everyone! When creating a new post, its really important that you select the correct category so its in the right place and reaches the right members in order to receive accurate, meaningful and timely responses. The Reckon Community is organised into categories for each Reckon product and we've put together a quick…
-
How do sessions work in Reckon Accounts Hosted? 💻
Hi everyone, Whether you’re new to Reckon Accounts Hosted or a seasoned veteran, we’d highly recommend checking out this info on how your sessions work after logging in to the Reckon Accounts Hosted service. What is a session? When you login and launch your Reckon Accounts Hosted file, you connect to our servers and start…
-
#TipTuesday - How to reauthenticate your bank feed? 🏦🔒
Looking to enhance your Bank Feed Management skills? Bank feeds save you time by automatically sending your transactions to your accounting software. This means you spend less time on reconciliation and more time growing your business. The data sent is highly secure, and you can stop the feed anytime through your bank or…
-
#TipTuesday - Reckon Accounts Hosted - Top Troubleshooting Tips 🛠️
Greetings everyone! Stay a while and listen. Today's #TipTuesday is all about the top tips we have around troubleshooting to make your experience with Reckon Accounts Hosted as smooth as possible. Having been around for 6+ years in the Senior Technical Support role has given me a range of tips I can share for almost every…
-
#TipTuesday - Automatically reduce ordinary time hours when taking leave 🤩
This week's #TipTuesday is for our awesome Reckon Payroll users! Did you know you can automatically reduce an employee's ordinary hours by the leave hours paid in the same pay run? This is a super handy feature that can save you time from having to manually adjust ordinary hours when leave is taken. To switch this on, head…
-
#TipTuesday: Support & Documentation
Greetings again! Stay a while and listen. Today's #TipTuesday is going to be about getting extra help from Reckon. Reckon has a variety of self-help sections across our platforms that you can use to get support and tips for your product. This article will list all available help resources that you can use. Help Articles…
-
#TipTuesday - Reckon API and Add-ons Marketplace 🧑💻
It's Tuesday so here we are with a new #TipTuesday! Today, lets have a chat about the Reckon API and how you can use it for some extra cool things! Are you a developer? To get started with the Reckon API 3rd party developers go through the steps listed here or click on Create Developer Portal account where Subscription…
-
Important recommendations for password, backups and file maintenance on Reckon Accounts Desktop
The Reckon Community and Help Guides are really useful resources in ensuring you're getting the best out of your Reckon software experience. Below are a few of our recommended tips! Changing your file password 🔑 Your file password is an important aspect to your security. We highly recommend you read the article below…
-
#TipTuesday - Keyboard Shortcuts ⌨️✂️
It’s time again for #TipTuesday. Today’s tip covers some useful and frequently used keyboard shortcuts, that may be useful in your day to day activities or when in consultation with the Technical Support Team for troubleshooting assistance. Opening the software without loading the last opened file Hold down the CTRL key…
-
#TipTuesday: How to Share and Unshare Company Files
Greetings! Stay a while and listen. Today's #TipTuesday is about one of the most-frequently called questions: how do I share and unshare company files? With the new MFA security system in-place, it's pivotal for clients, companies, and accountants to keep company files interconnected in Hosted. As such, this post aims to…
-
The attempt to login with user name failed. This user is already logged into the company file 💻
The attempt to login with user name failed. This user is already logged into the company file This message can appear if your previous login session was not disconnected properly. For example, if you close the browser or tab without first logging off or if you've left your session inactive for over 2 hours and then attempt…
-
On-demand webinars for Reckon Accounts Hosted 🎥💻
Hi everyone! Did you miss the opportunity to register for one of our recent live webinars? Don't worry you can now purchase any of our current webinars on-demand to watch (or re-watch) at any time including access to all webinar materials such as workbooks and key info. Check out our on-demand webinars for Reckon Accounts…
-
Reckon Accounts Hosted's internal browser has been updated! 🆕
Hi everyone, With the recent system upgrade for Reckon Accounts Hosted, you may have noticed a change to the internal browser that opens within Hosted when you're performing certain tasks such as exporting your STP file, accessing the Ideas Portal etc. Reckon Accounts Hosted's internal browser has been upgraded to…