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Error message HTTP ERROR 406 when export payroll leave balance
Hi, I try to export payroll leave balance report today, there is error message "HTTP ERROR 406". Does anyone know how to fix this issue? Many thanks Patrick
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Annual Leave, Personal Leave & LSL balance do not accrual after payrun
I have checked annual leave, personal leave and Long Service Leave Balance as at 30 Sep 23. I find that their balance are as same as Aug. Their is no any accrual after the payrun. The setting of leave accrual rate is based on "per time worked": Does anyone know why the leave not accrual after pay run? And how to fix this…
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Total allowances in Year-to-date summary is not correct
We migrated from Payroll Premier to Reckon Payroll in Sept. We have check the initial YTD balance are correct. After Sept and Oct payrun, I find that YTD total allowance for employees do not include the allowance that processed in Sept and Oct. Below is the initial year to date balance for one of the employee: Below is the…
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Reckon One upgrade to Reckon Payroll: How-to Help Videos 💁📽️
Congratulations on making the upgrade to the next-gen payroll experience, Reckon Payroll in your Reckon One book! 🎉 We know its going to be an adjustment from what you're used to but we've got you covered with some short, sharp, how-to videos that walk you through exactly how to perform the most common tasks in Reckon…
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Reckon One Payroll Leave in Employee Record not the same as payslips
I have just run payroll for a payroll w/e 19/10/2023 with a payment date 20/10/2023. I need to check the leave accruals each pay as the employees do not accrue RDO entitlement when on leave. The employee leave available has not updated in the employee record after this pay has been processed and is different to the amount…
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Update initial Year to Date - Self Managed Super Fund
We have some employees have self-managed super fund. When I edit the superannuation in "update initial year to date", it is not allow me to select/input self-managed super fund even the self-managed super fund has been created in "setting". Does anyone know how to fix this issue? Many thanks
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STP not automatically filing in GovConnect
Hi Rav, This morning when finalising pay runs a message is popping up stating "you or your advisor will need to log into Reckon GovConnect to submit your STP file to the ATO". This was happening automatically last week? In any case, I am logged in and when I check the compliance tab the STP lodgment isn't showing for this…
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Superannuation amounts in Payroll Summary Report and Payroll Detail Report is not Correct
I have create a payrun that an employee has salary sacrifice for superannuation. However, when I run the payroll summary report and payroll details report, I find that the superannuation amount for this employee is included Statutory Super (SA) only (not include Salary Sacrifice for Super amount). Does anyone know how to…
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Unable to enter new employee
I can complete the first section for adding a new employee - Employee Details, this saves and goes to the Leave Entitlements tab. When I click Save and Continue an error box pops up with Employee details not saved. Unable to determine default super fund for Salary Sacrifice. Only option is to cancel. Apart from not being…
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Leave Balances showing for Casual Employees on leave reports incorrectly
Hi @Rav I received a phone call about this this morning from the Reckon support team stating this glitch had been resolved - bit it hasn't? Casuals are still showing annual and personal leave balances in all of my books.
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Electronic pay slip settings
Hi @Rav Where about will I find the settings option to change the display name that the electronic pay slips is sent from? I want to change it from showing 'email-reckonone@reckon.com' to either my name or the Company name? Cheers,
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Superannuation fund products - down for maintenance?
Is there maintenance happening at the moment? I haven't been able to access any super details for the last 2-3 hours - keep getting the below error when I try? I can only assume they're working on fixing the superannuation product issue? But can I ask - being on the cloud now does it mean that when you're doing internal…
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Leave Opening Balances
Hi, Previously in Reckon One, to add a Leave Opening Balance for an employee, it was entered under Settings, but with the new Payroll in Reckon One, this doesnt seem to be the case... Can someone please direct me to where I can add a LSL Opening Balance for an employee? Thanks!
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STP submission Gov Connect v Reckon Payroll
Hi @Rav When you used to lodge STP's through Gov Connect you were able to click the 'detail' hyperlink which would allow you to see the break down of YTD figures you have submitted to the ATO. See pic below: Submitting STP files through Reckon Payroll no longer has this same option? The ATO have suggested to check your…
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BUGS!!
@Rav there are so many bugs in Reckon Payroll and I keep getting told the same story "it will take 1-2 days to fix' - how are we supposed to be compliant with ATO by 30/9 when the software is full of bugs. Payroll professionals cannot tell employees they can't be paid for 1-2 days whilst our software provider sorts out…